Amanda Calderon
Sacramento
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
School Clerk
Folsom Cordova USD
03.2023 - Current
- Regularly updated student contact information in the database system allowing for efficient communication with families.
- Assisted in maintaining a well-organized school environment, contributing to smooth daily operations.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
Yard Duty Supervisor
Folsom Cordova Unified School District
12.2019 - 05.2024
- Enhanced student safety by effectively monitoring indoor and outdoor areas during recess and lunch breaks.
- Addressed conflicts between students promptly using de-escalation techniques, minimizing disruptions to the overall school environment.
- Organized and supervised engaging outdoor activities, fostering healthy social interactions among students.
Paraeducator, General Education
Folsom Cordova Unified School District
08.2022 - 03.2023
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teachers to help with classroom and workload management.
Supervisor
Delta Dental of California
10.2018 - 05.2019
- Supervise all professional service functions to ensure work is completed on a timely and accurate basis
- Supervise staff including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports
- Ensure staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures
- Establish departmental work goals or quantitative and qualitative standards; and follows up on progress
- Participate in departmental or enterprise projects as required
- Resolve escalated and/or sensitive professional service issues
Grievance Appeals Specialist
Delta Dental of California
03.2015 - 10.2018
- Handle customer complaints regarding claims, eligibility, billing, reimbursement, providers, access, HIPPA restriction/authorization, subpoenas.
- Research and resolve priority inquiries and grievances within specified time frames. Prepare formal responses to provider disputes, enrollee grievances, external regulatory agencies, legal entities, and third-party auditing vendors.
- Training new-hire and departmental transfer employees regarding all the above outlined work processes on site and remote.
- Provide support and assistance in development of new hire and departmental transfer employees after conclusion of training.
- Development of templates, documents, outlines, and guidelines to support the staff training and existing employee work-flow processes.
Audit Review Clerk
Delta Dental of California
04.2011 - 03.2015
- Adjudicate and adjust dental claims in Legacy and Metavance processing systems.
- Process complex claims requests due to escalation and/or ticket resolution.
- Research and report information on Excel spreadsheets for specialized projects.
- Assist in researching and answering questions as requested by direct supervisor and fellow employees
Education
Career Diploma - Bookkeeping & Accounting
Penn Foster Online Programs
High School Diploma -
Watsonville High School
Associate of Arts - Accounting
American River College
05.2024
Skills
- Strong Detail Orientation
- Excel Proficiency
- Proficient in Outlook Functions
- Microsoft PowerPoint Proficiency
- Proficient in Microsoft Word
- Experienced with Google Documents
- Thorough Attention to Detail
- Proficient Verbal and Written Communication
- Data Entry Skills
Websites
Certification
Quickbooks, 05/01/24
Timeline
School Clerk
Folsom Cordova USD
03.2023 - Current
Paraeducator, General Education
Folsom Cordova Unified School District
08.2022 - 03.2023
Yard Duty Supervisor
Folsom Cordova Unified School District
12.2019 - 05.2024
Supervisor
Delta Dental of California
10.2018 - 05.2019
Grievance Appeals Specialist
Delta Dental of California
03.2015 - 10.2018
Audit Review Clerk
Delta Dental of California
04.2011 - 03.2015
High School Diploma -
Watsonville High School
Career Diploma - Bookkeeping & Accounting
Penn Foster Online Programs
Associate of Arts - Accounting
American River College
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