Amanda Brusca
Riverside,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Lead Administrative Assistant
Best Best & Krieger, LLP
Ontario, CA
04.2023 - Current
- Coordinate complex scheduling for multiple attorneys, managers, staff, and departments, optimizing calendar management and prioritizing urgent tasks.
- Manage correspondence and communications, ensuring timely responses and effective information dissemination within the firm.
- Provide training for all new hire administrative assistants.
- Streamline office processes by implementing tools, improving workflow efficiency, and reducing turnaround times.
- Assist with onboarding new attorneys and staff, ensuring smooth transitions into their roles within the firm.
- Serve as a liaison between management and admin staff members to resolve conflicts or address concerns promptly and professionally.
- Maintain accurate financial records by diligently tracking expenses and processing reimbursements in a timely manner.
- Organize company events, monthly social gatherings/activities to provide a positive work environment and strengthen office/team dynamics.
- Coordinate travel arrangements, optimizing costs and ensuring seamless itinerary planning for attorneys, management, and staff.
- Provide backup support to my team members while maintaining continuity of operations without disruption.
- Mentor junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Develop training materials to support the admin team and improve job skills
- Workflow coordinator, overseeing admin tasks for all departments
- Volunteer to assist HR, Marketing & other departments with special projects of varying degrees of complexity.
Administrative Assistant
Best Best & Krieger, LLP
Ontario, CA
06.2017 - 04.2023
- Personal assistance to the top Senior Partner
- Coordinated daily office operations, ensuring efficient workflow and communication among management and staff.
- Maintained filing systems, enhancing document retrieval speed and organization.
- Supported Attorneys, Paralegals, management, and staff through scheduling meetings, coordinating travel arrangements, submitting expenses, and preparing crucial documents.
- Managed educational credits logs for attorneys and paralegals, and input attorney timesheets
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Coordinated travel arrangements for summer associates, ensuring cost-effective and timely accommodations and transportation.
- Maintained calendars and contact lists for all attorneys, paralegals, and management.
- Enhanced communication within the office by establishing a daily newsletter summarizing office meetings, events, and firm achievements.
- Improved staff morale by organizing monthly office social events/gatherings to foster a positive work culture.
- Organized company events, summer associate events/retreats, coordinating logistics and catering for over 150 participants.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers, staff members, and other departments within the firm with special tasks.
Service and Support Coordinator
Best Best & Krieger, LLP
Riverside, CA
03.2015 - 06.2016
- Monitored the IT help desk ticketing system, logging, prioritizing, and assigning incoming IT support requests from users.
- Diagnosed and resolved Tier 1 hardware and software issues, including password resets, workstation setup, and software installation.
- Acted as the primary contact for users, updating them on ticket status and escalating complex issues to senior technicians.
- Maintained detailed, accurate documentation of support requests and technical procedures.
- Supported users calmly and effectively while analyzing information to diagnose problems and determine appropriate, timely solutions.
- Created agendas for weekly meetings
- Booked travel arrangements for the IT department, submitted expenses, and worked with vendors.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Receptionist
Best Best & Krieger , LLP
Ontario, CA
05.2007 - 06.2016
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling and maintained calendars for the office manager.
- Answered multi-line phone system, directing calls to appropriate personnel promptly.
- Streamlined visitor check-in processes, enhancing security and efficiency protocols.
- Assisted in document preparation and filing, improving office organization and accessibility.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled yearly firm meetings, booked conference rooms, and placed food orders.
- Assisted with office client mixers
- Coordinated yearly holiday party for 85 - 100 people
- Kept the reception area clean and neat to give visitors a positive, friendly, and welcoming first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Handled assignments independently with good judgment and critical thinking skills.
- Hosted client dinners and office retreats for management
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA06-1997
Skills
- Advanced organizational capabilities
- Team leadership & training
- Calendar & travel management
- Communication and interpersonal skills
- Event coordinator
- Multitasking
- Relationship building
- Teamwork and collaboration
- Outlook, Zoom, iManage, Word, Emburse
Timeline
Lead Administrative Assistant
Best Best & Krieger, LLP
04.2023 - Current
Administrative Assistant
Best Best & Krieger, LLP
06.2017 - 04.2023
Service and Support Coordinator
Best Best & Krieger, LLP
03.2015 - 06.2016
Receptionist
Best Best & Krieger , LLP
05.2007 - 06.2016
High School Diploma -
Rancho Cucamonga High School