Amanda Brokaw
Oakland
Summary
Security-focused and diligent Security professional skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Security Data Analytics
Securitas
06.2023 - Current
- Analyzed data from security systems, cleaning up the data, creating data visualization and highlighting trends for security recommendations and policy changes.
- Collected data to be used for surface level investigations to produce leads for the Global Investigations team.
Shift Lead
Securitas Security Services USA
12.2022 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Assisted account manager in scheduling staff shifts to secure adequate coverage for all shifts.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Security Patrol Officer
Securitas Security Services USA
07.2022 - 12.2022
- Patrolled and monitored premises in company vehicle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Interacted assertively but non-confrontationally with personnel and general public.
Flex Security Officer
Securitas Security Services USA
08.2014 - 10.2018
- Trained at various locations and support staffing requirements at accounts during shortages due to vacations, call-offs, no shows, suspensions and holidays.
- Assist in start-ups at new accounts to include: working the site, writing post orders and training checklists, and training newly assigned permanent security officers.
- Worked in multiple commercial buildings and special events settings.
- Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored CCTV cameras and alarm systems for security breaches.
- Responsible for securing multiple buildings with a secured code provided by the client.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
Education
GED -
Oakland Adult & Career Education
Oakland2018
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO02.2011
Skills
- Customer Service
- Conflict Mediation
- Shift Scheduling
- Reporting Skill
- Microsoft Office
- Microsoft Outlook
- G Suite
- CCTV Monitoring
Timeline
Security Data Analytics
Securitas
06.2023 - Current
Shift Lead
Securitas Security Services USA
12.2022 - Current
Security Patrol Officer
Securitas Security Services USA
07.2022 - 12.2022
Flex Security Officer
Securitas Security Services USA
08.2014 - 10.2018
GED -
Oakland Adult & Career Education
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
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