Amanda Brizinski
Upland
Summary
Dynamic professional with leadership experience at Disneyland Resort, excelling in fast-paced environments. Proven quick-learning ability and exceptional communication skills, successfully training new team members and enhancing guest experiences. Recognized for implementing workflow improvements at Taco Bell, fostering strong teamwork and delivering outstanding service under pressure.
Hospitality and entertainment professional with proven track record of delivering exceptional guest experiences. Known for reliability and adaptability in dynamic settings, ensuring smooth operations and high guest satisfaction. Skilled in communication and team collaboration to meet evolving needs.
Overview
8
8
years of professional experience
Work History
Cast Member & Trainer
Disneyland Resort
04.2016 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered exceptional guest service through effective communication and problem-solving skills.
- Collaborated with team members to create engaging experiences for guests in high-traffic environments.
- Trained new cast members on operational procedures and customer interaction best practices.
- Assisted in maintaining cleanliness and organization of work areas, ensuring safety compliance.
- Adapted quickly to changing situations, providing support during peak operational periods.
Cashier Team Lead
Taco Bell
09.2011 - 01.2015
- Supervised cashier team, ensuring efficient service and adherence to operational standards.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Implemented workflow improvements, enhancing transaction speed during peak hours.
- Monitored cash handling procedures, ensuring accuracy and compliance with company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
Education
Rancho Cucamonga Highschool
Rancho Cucamonga, CASkills
- Quick-learning
- Strong teamwork
- Leadership qualities
- Exceptional communication
- Character development
Timeline
Cast Member & Trainer
Disneyland Resort
04.2016 - 03.2019
Cashier Team Lead
Taco Bell
09.2011 - 01.2015
Rancho Cucamonga Highschool
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