Amanda Brazeau
Cornwall,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Warehouse One Jean Store
Cornwall, Ontario
12.2024 - Current
- Assisted customers with product selection and answered inquiries effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Monitored inventory levels and restocked shelves as needed.
- Built rapport with customers to enhance their shopping experience.
- Keyholder, bank deposits
- Daily cleaning and operations
Assistant Manager
Popavape Supercenter
Cornwall, Ontario
08.2022 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked alone, ID checking, keyholder.
- Ordering products, dealing with manufacturing issues.
- Staff issues and scheduling
Assistant Manager
True North Cannabis Co
Cornwall, Ontario
07.2019 - 06.2022
- Provided excellent service and attention to customers when face-to-face, through phone conversations, and online.
- Staff issues and scheduling
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- CannSell license.
- Keyholder, worked alone
Online Customer Service Agent
CWS
Toronto, Ontario
09.2016 - 02.2019
- Assisted customers with inquiries through phone and email communication.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Processed orders and returns accurately using company software systems.
- Monitored customer feedback to identify areas for service improvement.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally within company standards.
- Attended training sessions regularly to stay current on new products or services.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Tracked orders from placement to delivery using internal systems.
Manager in Training
Bonnie Togs
Cornwall, Ontario
12.2011 - 05.2016
- Managed scheduling to optimize staff coverage during peak hours efficiently.
- Implemented training programs to enhance employee skills and service quality.
- Monitored compliance with health and safety regulations consistently across operations.
- Resolved customer inquiries promptly to enhance overall satisfaction and experience.
- Delegating employee assignments, monitored progress and evaluated performance.
- Worked closely with customers to understand needs and resolve diverse issues.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Learned company processes, procedures and employee role functions.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Ensured store was opened and closed in a timely manner according to company policies.
- Conducted regular audits of stock levels to maintain optimal inventory.
- Trained new team members on merchandising techniques and company standards.
Cashier
Kentucky Fried Chicken
Cornwall, Ontario
02.2009 - 11.2011
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted with training new cashiers on procedures and systems used in store.
- Managed inventory levels by restocking supplies on the sales floor regularly.
- Followed health and safety regulations to ensure a safe dining environment for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Esthetics - Theory of Esthetics
Elegance
Cornwall, ON04-2016
GED -
TR Leger
Cornwall06-2009
Skills
- Conflict resolution
- Effective communication
- Team collaboration
- Product knowledge
- Building rapport
Certification
- Massage therapy certifications
- Narcan trained
- CPR Certified
Timeline
Customer Service Representative
Warehouse One Jean Store
12.2024 - Current
Assistant Manager
Popavape Supercenter
08.2022 - 12.2024
Assistant Manager
True North Cannabis Co
07.2019 - 06.2022
Online Customer Service Agent
CWS
09.2016 - 02.2019
Manager in Training
Bonnie Togs
12.2011 - 05.2016
Cashier
Kentucky Fried Chicken
02.2009 - 11.2011
Esthetics - Theory of Esthetics
Elegance
GED -
TR Leger
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