Amanda Brancati
St. Catharines,ON
Summary
Results-driven professional with a proven track record of building relationships, driving performance, and delivering customer satisfaction. Passionate about pursuing a hands-on, long-term career at Hydro One. Inspired by a family legacy of 37 years at Hydro One, highly valuing the company's focus on employee training and community service. Eager to apply transferable skills in communication, customer service, and teamwork to contribute to Hydro One's mission of providing reliable, safe, and sustainable energy to Ontario communities. Exceptional organizational skills and a dependable nature, successfully managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
St. Catharine's Kia
01.2023 - 01.2024
- Built and maintained long-term client relationships, driving repeat business and consistent referrals
- Averaged 17-25 vehicle sales per month by effectively managing the sales pipeline
- Managed 75+ daily prospects, ensuring timely follow-ups and implementing conversion strategies
- Delivered exceptional customer service, achieving a high customer satisfaction rate by matching clients with the ideal vehicles at preferred payment terms
- Achieved a 90% customer retention rate through proactive relationship management and personalized post-sale support
Sales Consultant
Hudson's Stratford Kia
01.2020 - 01.2023
- Maintained long-term revenue streams by nurturing client relationships, resulting in repeat business and referrals
- Consistently sold an average of 17-25 vehicles per month, exceeding sales targets
- Managed a pipeline of 75+ prospects daily, converting leads through strategic follow-ups and sales tactics
- Earned high customer satisfaction scores by aligning customers with vehicles that met their needs and budget
- Fostered strong post-sale relationships, ensuring ongoing customer loyalty and referrals
Service Advisor
Hudson's Stratford Kia
01.2019 - 01.2020
- Coordinated service appointments by managing parts, 4 technician schedules, and bay assignments to optimize workflow
- Communicated with customers regarding service changes, pricing updates, and vehicle pick-up times
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Production Worker
TG Minto
01.2017 - 01.2019
- Assembly Line Operations: Worked as part of a team to assemble vehicle components according to strict specifications and production targets, ensuring timely and high-quality output
- Quality Control: Performed regular quality checks on parts and assemblies, identifying and reporting defects to maintain Toyota's high standards of product quality
- Machine Operation: Operated specialized manufacturing equipment and machinery to assemble parts, ensuring all safety procedures and operational standards were met
- Safety Compliance: Adhered to all health and safety regulations, consistently maintaining a clean, safe work environment in accordance with Toyota's stringent safety policies
Education
BBA - Business Marketing
Fanshawe College
London, ON04.2019
BBA - Marketing
Georgian College of Applied Arts And Technology
Barrie, ON04-2018
High School Diploma -
West Hill Secondary School
Owen Sound, ON06-2015
Skills
- Customer relationship Management
- Problem Solving
- Multi-Tasking
- Attention to Detail
- Time Management
- Team Collaboration
- Data Analysis
- Customer Service
- Effective Communication Skills
- Adaptability
Languages
English
Full Professional
French
Limited Working
Certification
- OMVIC License - 2019-2024
- Licensed OLG Lottery Retail Gaming Assistant - 2013
Timeline
Sales Consultant
St. Catharine's Kia
01.2023 - 01.2024
Sales Consultant
Hudson's Stratford Kia
01.2020 - 01.2023
Service Advisor
Hudson's Stratford Kia
01.2019 - 01.2020
Production Worker
TG Minto
01.2017 - 01.2019
BBA - Business Marketing
Fanshawe College
BBA - Marketing
Georgian College of Applied Arts And Technology
High School Diploma -
West Hill Secondary School
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