Amanda Brace
Bishop's Falls,NL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account and Office Manager
Artlin Safety & Industrial
02.2011 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Front Desk Receptionist
H & R Block Tax Services
02.2019 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
First Year - General Studies
Memorial University of Newfoundland
St John’s, NLHigh School Diploma -
Laval Highschool
Placentia, NL06.2002
Skills
- Administration and Operations
- Customer Service Management
- Organizational Skills
- Report Preparation
- Cash Flow and Reconciliation
- Billing and Invoicing
- Office Supplies and Inventory
Certification
- Certificate of Recognition
- WHMIS
- Harassment Training
- Auditor certification
Timeline
Front Desk Receptionist
H & R Block Tax Services
02.2019 - 04.2019
Account and Office Manager
Artlin Safety & Industrial
02.2011 - Current
First Year - General Studies
Memorial University of Newfoundland
High School Diploma -
Laval Highschool
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