Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Amanda Bossy

Pierrefonds

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Birdhouse Wingerie and Bar. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Skilled in multitasking and inventory management, fostering a positive environment that enhances guest satisfaction and team morale.

Overview

21
21
years of professional experience

Work History

Waitress

Amy's Dejeuner
11.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Front of House Manager/Head Bartender

Birdhouse Wingerie and Bar
06.2021 - 06.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.

Waitress/Bartender

Moes Bar and Grill
08.2004 - 06.2017
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Beaconsfield High School
Beaconsfield, QC
06-2004

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Time management
  • Inventory management

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Waitress

Amy's Dejeuner
11.2024 - Current

Front of House Manager/Head Bartender

Birdhouse Wingerie and Bar
06.2021 - 06.2024

Waitress/Bartender

Moes Bar and Grill
08.2004 - 06.2017

High School Diploma -

Beaconsfield High School

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Amanda Bossy