Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
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Bonnie NG

Toronto,ON

Summary

Driven and resourceful administrative professional with over 10 years of overall work experience, including, over 5 years of dedicated expertise in Project Coordination, Program Management and Business Administration . Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Possess a strong knowledge of administrative concepts and practices, acquired through practical experience, training, and formal education.

Overview

11
11
years of professional experience

Work History

Project Admin Secretary

Toronto Transit Commission
06.2023 - Current
  • Provide extensive administrative support to Department Head, Senior Project Manager, and Project Team within the Vehicle Program and Sustainable Innovation Department
  • Orchestrate and coordinate project meetings, generating meeting minutes and action logs to summarize discussions for actionable plans
  • Proactively follow up on outstanding items to expedite project processes
  • Retrieve and compile the required data, information and documentation for the Project Management Maturity (PMM) assessment
  • Assist the Project Team to streamline the project reports with automated data collection and analysis functions, enhancing accessibility and accuracy of project information
  • Oversee the administration in document review system, consolidating reviews, followed up on actions, proceed senior executive sign-off
  • Create and manage multiple project management documents
  • Payroll administration and vacation tracking, resolving employee inquiries related to payroll, compensation, and HR policies
  • Ensured compliance with company policies and procedures, maintaining accuracy and timeliness in payroll processing
  • Update the project documentation and information on Project Online ensuring the accuracy and relevancy
  • Collaboration with Project Team to enhance organization and accessibility of virtual filing system
  • Backfill the Administrative Assistant to provide comprehensive support to Department Head

Clerk

Toronto Transit Commission
09.2022 - 06.2023
  • Provide extensive administrative support to Senior Manager and a team of 51 staff employees, executing various departmental duties with precision and attention to detail
  • Resolve inquiries regarding administrative procedures, payroll, and HR policies, ensuring seamless communication and collaboration across departments
  • Collaborate with Senior Manager to initiate new procedures and workflows for Overtime Management, facilitating introduction sessions, creating templates and guidelines, and conducting training sessions
  • Handle payroll administration and vacation tracking, resolving employee inquiries related to payroll, compensation, and HR policies
  • Ensure compliance with company policies and procedures, maintaining accuracy and timeliness in payroll processing
  • Provide comprehensive Maximo training to new hires, creating templates and instructional materials
  • Develope user guides, training materials, and protocols for payroll processes, resulting in improved understanding and adherence to procedures.

Training Coordinator

Toronto Transit Commission
04.2022 - 08.2022
  • Support training operations for Employee Development Programs at TTC, ensuring seamless coordination with internal and external stakeholders for efficient logistics
  • Manage the Employee Development department's email inbox, addressing inquiries related to training programs, system troubleshooting, and company policies
  • Oversee the Learning Management System (SAP) to maintain precise training records, profiles, calendars, and digital content, achieving 100% accuracy in data management
  • Provide guidance and support to employees in troubleshooting the learning system.

Asia Project Coordinator

Burberry
07.2021 - 10.2021
  • Led the change management project for Global IT Transformation at Burberry, integrating stakeholder management and project management tools for effective planning and scheduling
  • Developed and maintained project schedules, incorporating tools such as Schedule Variance (SV), Critical Path, and What-if analysis to monitor project progress and track milestone achievements
  • Identified and promptly resolved blockers and gaps
  • Collaborated closely with stakeholders to identify gaps, propose solutions, and conduct follow-up sessions to monitor risk areas and ensure project success
  • Served as the Project Communication Specialist for the Asia Region, coordinating the development of tailored project communication materials, including reports, presentations, user guides, and FAQs, to meet stakeholder needs
  • Orchestrated internal and external meetings, including introduction sessions and project update meetings, while monitoring the implementation plan and process to ensure alignment with project objectives.

HR Specialist

Chanel
06.2018 - 11.2019
  • Collaborated with the Senior HR Director to lead change management at Chanel, managing the entire project lifecycle for Workplace Transformation, IT Transformation, HR Transformation, and New Initiatives in Employee Engagement
  • Managed the Master Project Schedule for a diverse portfolio of Change Management Programs, overseeing scheduling activities and monitoring project timelines and milestones
  • Developed comprehensive dashboards for Change Management programs, utilizing baselines, benchmarks, and performance metrics to monitor program performance
  • Proactively identified key drivers, variances, risks, dependencies, and gaps to monitor project deliverables and ensure deadlines were met
  • Delivered a comprehensive communication plan throughout the entire project lifecycle, including the design of workplace policies, FAQ, Employee Newsletter, and Senior Executive updates
  • Executed comprehensive research in the development phase of Change Management Strategies, including industrial best practices, project needs, Stakeholder Management, and Employee Communication and Engagement
  • Facilitated various employee surveys and focus groups to gather insights on Change Management Programs, providing actionable reports for decision-making and continuous improvement
  • Utilized communication skills in stakeholder management during project meetings, resolved conflicts, and gained alignment to develop valuable recommendations to mitigate risks and optimize project outcomes.

HR Representative

Bank of American Merrill Lynch
05.2017 - 11.2017
  • Collaborated with the Senior Director to identify key drivers and variables in the Diversity & Inclusion (D&I) Dashboard
  • Utilized Excel to create visualization charts showcasing Diversity Metrics across 12 countries, providing actionable insights to drive strategies and initiatives
  • Acted as the central point of contact for the Regional Diversity and Inclusion office, resolving inquiries related to company policy, programs, and activities, and escalated special issues to Senior Executives and the Global Office
  • Maintained and updated regional Diversity & Inclusion (D&I) event calendars, ensuring accuracy and high visibility of D&I programs across the Asia region
  • Facilitated the logistics of D&I awards, managing communications, registration, panel reviews, and awards announcements
  • Assisted the D&I Director in refining the framework, developing action plans, and collecting feedback from stakeholders.

Project Coordinator

Schneider Electric
10.2015 - 11.2016
  • Manage the deployment of an internal Learning Portal, conducting User Acceptance Testing (UAT) and collaborating with IT to address errors and implement system enhancements
  • Develop dashboards utilizing various indicators to monitor the performance of the learning portal, engagement levels, and system health checks
  • Collaborate with the HR Director to develop the Global Leadership Program and Young Talent Program, crafting program manuals, procedures, and guidelines
  • Utilize data analytics to monitor progress and provide actionable recommendations for improvement
  • Maintain employee records in the SAP system, generating regular data analytics reports for senior leadership to guide strategic decision-making.

Administration

eBay
05.2013 - 03.2015
  • As an Executive Assistant, provided comprehensive support to senior executives, managing calendar schedules, coordinating travel and executing various departmental duties
  • Conducted needs assessments for the development of employee training programs, orchestrating the programs and monitoring results through pulse surveys
  • Supported and coordinated high-profile events at eBay, including the CEO Summit, Seller Events, Team gatherings, and Internal and External Training sessions
  • Implemented digital surveys to monitor participant feedback, ensuring consistently high satisfaction ratings and identifying areas for improvement for future events
  • Managed budgeting and expenditures for the department, collaborating with finance to ensure accurate accruals for each quarter.

Education

Master of Industrial Relations and Human Resources -

University of Toronto
Toronto, ON

Master of Social Science in Applied Sociology -

City University of Hong Kong
01.2018

Postgraduate Diploma - Public Relations And Communication

Hong Kong University – School of Professional & Continuing Education
01.2015

Bachelor of Business Administration in Banking and Finance -

Open University of Hong Kong
01.2010

Skills

  • Advanced skills in MS Office
  • Strong Knowledge in Power BI and data visualization tools
  • Relationship Building
  • Event Planning and Execution
  • Calendar Management
  • Schedule Management
  • Proficient in systems including Learning Management System (SAP), OARS, PPIN, Maximo
  • Problem-Solving
  • Time Management
  • Detail Oriented
  • Documentation Management

Professional Development

Project Management Professional (PMP) Training, Completed online training course in preparation for the Project Management Professional (PMP) exam. PMP exam to be completed by August 2024.

Languages

English

Timeline

Project Admin Secretary

Toronto Transit Commission
06.2023 - Current

Clerk

Toronto Transit Commission
09.2022 - 06.2023

Training Coordinator

Toronto Transit Commission
04.2022 - 08.2022

Asia Project Coordinator

Burberry
07.2021 - 10.2021

HR Specialist

Chanel
06.2018 - 11.2019

HR Representative

Bank of American Merrill Lynch
05.2017 - 11.2017

Project Coordinator

Schneider Electric
10.2015 - 11.2016

Administration

eBay
05.2013 - 03.2015

Master of Industrial Relations and Human Resources -

University of Toronto

Master of Social Science in Applied Sociology -

City University of Hong Kong

Postgraduate Diploma - Public Relations And Communication

Hong Kong University – School of Professional & Continuing Education

Bachelor of Business Administration in Banking and Finance -

Open University of Hong Kong

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Bonnie NG