Amanda Bokor
Edmonton,AB
Summary
With over a decade in the hospitality industry as a server and bartender, combined with recent experience as a Treatment Coordinator, I bring a unique blend of customer service, sales, and team collaboration skills. My extensive background in hospitality has sharpened my customer engagement, menu knowledge, and service efficiency, particularly in fast-paced environments. In treatment coordination, I've developed strong multitasking, problem-solving, and adaptability skills, all transferable to a part-time serving role. My career reflects a consistent commitment to excellence, a deep understanding of client relations, and a talent for enhancing dining experiences with skill and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Docbraces
04.2018 - Current
- Met and exceeded start targets, demonstrating exceptional goal achievement
- Explained orthodontic treatments proficiently, enhancing patient understanding and satisfaction
- Acted as a liaison between the doctor and treatment options, ensuring effective care coordination.
Server/Bartender
Original Joe's/Hollick Kenyon/Terwillegar
04.2013 - 04.2018
- Trained new staff on restaurant procedures, ensuring smooth integration into the team
- Utilized extensive knowledge of wines, cocktails, and beers to boost beverage sales
- Managed closing duties, overseeing cash handling, sales reconciliation, and maintaining restaurant cleanliness
- Collaborated with team members to ensure efficient operations during closing shifts and effectively addressed customer issues.
Skills
- Customer Service Excellence: Committed to delivering exceptional service for memorable experiences
- Beverage Expertise: Knowledgeable in a variety of wines, cocktails, and beers, with a knack for making appealing recommendations
- Menu Knowledge: Proficient in presenting menu items accurately and engagingly, aiding guests in making satisfying choices
- Staff Training: Experienced in training new staff, fostering a culture of learning and high standards
- Sales Skills: Effective in upselling, and enhancing revenue through strategic product promotion
- Financial Management: Skilled in accurate financial transactions, cash handling, and reconciliation
- Closing Efficiency: Competent in end-of-day procedures, ensuring organization and cleanliness
- Communication: Adept at fostering collaborative and welcoming interactions with colleagues and guests
Certification
- Valid Pro Serve Certification
- Food Handling Certification
- Fast Beats CPR Level 2
Timeline
Treatment Coordinator
Docbraces
04.2018 - Current
Server/Bartender
Original Joe's/Hollick Kenyon/Terwillegar
04.2013 - 04.2018
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