Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Community Service
Timeline
Generic

Amanda Boemer

St. Marys,Canada

Summary

Experienced professional with over 15 years in fast-paced, competitive work environments. Skilled in calendar management, event coordination, and administrative support. Recognized for improving customer experiences through exceptional research and reporting skills. Committed community member dedicated to developing youth sports programs.

Overview

8
8
years of professional experience

Work History

Senior Fraud Specialist

Scotiabank
11.2024 - 2025
  • Served as a subject matter expert on various types of financial fraud related incidents, ensuring accurate risk assessments.
  • Educated employees on best practices for detecting and preventing financial crime incidents within the organization.
  • Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
  • Analyzed large sets of data for potential fraudulent activity, identifying areas of concern and mitigating risks.
  • Monitored industry trends regarding financial fraud threats and adapted mitigation strategies accordingly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Business Analyst / Project Manager

Scotiabank
07.2021 - 10.2023
  • Introduced the ability to accept Email Money Transfer (EMT) to Shortfall Collection Team
  • Assisted in the successful completion of data conversion from existing systems to newly updated systems
  • Updated Standard Operating Procedures, Job Aids, Guides and Policy Procedures for four Scotiabank locations
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations for VP & SVPs monthly
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.

Payout Specialist - Shortfall Collection Lead

Scotiabank
09.2015 - 07.2021
  • Leader of Shortfall Collection Team; handled investigations and urgent customer complaints, while operating within the Bank's Risk framework
  • Collected 8.4 million in delinquent payments within first 18 months of position
  • Worked closely with delinquent members to develop plan of payment to rectify outstanding accounts.
  • Communicated and interacted with customers in a professional and polite manner
  • Handled all high priority delinquents in a timely manner, consistently demonstrating strong decision-making skills, and problem resolution
  • Completed Daily Volume Reporting, Department Recoverable Reporting, collected volume data on Core and Non-Core functions, report on staff absences and training schedules
  • Interpreted clients' needs and introduced new services to fit new trends to allow for easier collection efforts amongst the teams
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

Education

High School Diploma -

Stratford Central Secondary School
Stratford, ON

Medical Studies

Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON

Skills

  • Effective communication
  • Adaptability/ Flexibility
  • Problem Solving
  • Results & Customer Focused
  • Effective organizational skills
  • Knowledge in Microsoft Office Applications
  • Professional phone communication
  • Regulatory and compliance understanding
  • Emergency Response

Accomplishments

  • Scotiabank's Best of the Best – Top Individual Winner in 2019 and 2020
  • Top Shortfall Collector 2016, 2017 & 2018

Languages

English
Full Professional

Community Service

Director/Volunteer Co-Ordinator, Director/Volunteer Co-Ordinator and member of the St Mary’s Hockey Association – Tournament Committee, Member of Coaching Staff/Team Management for St Mary’s Hockey Team from 2022 to Present, Previous St. Mary’s Minor Soccer Board member and U7 Soccer Division Co-Ordinator, Co-ordinated and organized all End of Season/Fun day events

Timeline

Senior Fraud Specialist

Scotiabank
11.2024 - 2025

Business Analyst / Project Manager

Scotiabank
07.2021 - 10.2023

Payout Specialist - Shortfall Collection Lead

Scotiabank
09.2015 - 07.2021

Medical Studies

Conestoga College Institute of Technology and Advanced Learning

High School Diploma -

Stratford Central Secondary School

Similar Profiles

CREATE PROFILE
Amanda Boemer