Amanda Aubertin
Welland
Summary
Dynamic bartender/server with a proven track record at Next Kitchen and Bar and several locations around Niagara, excelling in high-volume environments and developing a loyal clientele through exceptional customer service and responsible alcohol service. Adept at enhancing team efficiency and customer satisfaction, showcasing strong multitasking abilities and an outgoing personality. Working in restaurants since 2011, I’ve loved developing my skills and am passionate about the food and beverage industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Next Kitchen and Bar (43 North Group)
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/ Server
My Place Bar and Grill
11.2018 - 07.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Bartender/ Server
Doc Magilligans Irish Pub
09.2014 - 10.2018
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
General Arts And Sciences
Niagara College
Welland, ONSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Smart Serve Certified October 2013
Languages
English
French
Certification
Smart Serve Certified (2013)
Timeline
Bartender/ Server
Next Kitchen and Bar (43 North Group)
08.2021 - Current
Bartender/ Server
My Place Bar and Grill
11.2018 - 07.2021
Bartender/ Server
Doc Magilligans Irish Pub
09.2014 - 10.2018
Smart Serve Certified (2013)
General Arts And Sciences
Niagara College
Similar Profiles
Tristan OsingaTristan Osinga
Bookkeeper at 43 North GroupBookkeeper at 43 North Group
Richard M. Cameron IIIRichard M. Cameron III
Host at 501 North Kitchen+BarHost at 501 North Kitchen+Bar
Frankie St GermaineFrankie St Germaine
Kitchen Staff Member at North Country Kitchen and BarKitchen Staff Member at North Country Kitchen and Bar