Amanda Arteaga
Montclair
Summary
I’m a driven and dependable worker who values efficiency and takes pride in doing things right the first time. I have hands-on experience in customer service, operating cash registers, hostessing, serving, food handling, and working as both a receptionist and a research coordinator in a clinical setting as well as a personal loan specialist. I’m used to high-pressure, fast-paced environments and enjoy picking up new skills. Whatever role I’m given, I’m committed to learning quickly and performing at my best.
Overview
2
2
years of professional experience
2016
2016
years of post-secondary education
Work History
Personal Loan Specialist
OneMain Financial
Rosemead
08.2025 - 02.2026
- Assisted customers with personal loan applications and supporting documentation
- Clearly reviewed loan contracts, repayment terms, fees, and customer obligations
- Explained loan protection options and optional products in a clear, customer-focused manner
- Conducted collections on assigned and delinquent accounts through professional phone and in-person communication
- Worked with customers to discuss payment arrangements, hardship options, and account resolutions
- Communicated effectively to answer questions and resolve concerns regarding loans and accounts
- Verified customer information to support accurate loan processing and account management
- Maintained detailed and accurate documentation while handling sensitive financial information
- Communicated effectively to answer questions and resolve concerns regarding loans and accounts
- Verified customer information to support accurate loan processing and account management
- Maintained detailed and accurate documentation while handling sensitive financial information
- Followed company policies, state regulations, and compliance standards in all customer interactions
- Supported branch goals by providing consistent customer service and account follow-up
Receptionist/Research Coordinator
Empire Clinical Research
Pomona
02.2025 - 08.2025
- Greet and check in an average of 15 patients daily, ensuring a smooth and welcoming experience.
- Prepare intake forms for new patients and charts for returning patients in advance to streamline the visit process.
- Manage all phone communications related to appointments, payments, recruitment, and patient inquiries about visits or medications.
- Oversee the main office email account, handling over 300 emails per day by sorting junk mail and promptly responding to or forwarding messages to the appropriate team members.
- Maintain cleanliness and sanitation throughout the office, ensuring a safe and hygienic environment.
- Monitor patient visits to ensure they are completed accurately and in a timely manner.
- Demonstrate flexibility and a proactive attitude by assisting with any tasks needed to support the team and ensure smooth daily operations.
- Skilled in conflict resolution and persuasive communication, successfully re-engage patients hesitant to continue in research studies by listening empathetically, addressing concerns, and highlighting the importance and benefits of their participation for both themselves and the research.
Server
Dennys Restaurant
Upland
03.2024 - 08.2025
- Warmly welcomed all guests and consistently averaged over $1,000 in sales per shift, ensuring a smooth and positive dining experience from start to finish.
- Offered drinks and appetizers promptly while recommending new or featured menu items to enhance guest satisfaction and boost sales.
- Accurately took orders and prepared necessary items to ensure guests had everything they needed before their meals arrived.
- Checked in with tables throughout their meals to ensure a high level of service and address any needs promptly.
- Offered desserts and to-go boxes to complete the dining experience and increase overall guest satisfaction.
- Delivered accurate checks to tables and processed payments efficiently.
- Completed side work, including cleaning and restocking, to support smooth transitions between shifts and ensure team readiness.
- Counted cash drawer, closed out shifts, and followed end-of-day procedures with accuracy and accountability.
- Trained new servers by modeling excellent service, explaining responsibilities, and helping them succeed in a fast-paced environment.
Education
Upland High School
Upland, CaliforniaSkills
- Bilingual English/Spanish
- Multitasker
- Calm under pressure
- Solution oriented
- Prudent
- Microsoft office
- Adaptable
- Patient
- Organized
- Reliable
- Honest
- Self sufficient
- Collaborative
- Flexible
Timeline
Personal Loan Specialist
OneMain Financial
08.2025 - 02.2026
Receptionist/Research Coordinator
Empire Clinical Research
02.2025 - 08.2025
Server
Dennys Restaurant
03.2024 - 08.2025
Upland High School