Amanda Apodaca

Contractor Onboarding

• Maintain up-to-date and validate client pre-employment requirements, forms, policies, and onboarding documents in accordance with compliance departments.
• Managed contractor onboarding processes, ensuring compliance with pre-employment requirements, forms, polices, and onboarding documents.
• Efficiently handled onboarding packet requirements, including authorization forms, drug tests, backgrounds checks, and Itar compliance.
• Proficient in various onboarding tasks such as processing new hire documents, conducting I-9 verification, managing E-Verify procedures, and facilitating new hire orientation.
• Coordinated orientations, promoted electronic payment methods, and supported training and certification processes.
• Provided exceptional customer service throughout the onboarding journey.

Life Cycle Management

• Acted as the primary point of contact for contractor inquiries, resolving payroll and invoicing issues promptly.
• Collaborated with the team to update contractor records accurately and efficiently.
• Oversaw live paycheck processing and facilitated FMLA requests for contractors.
• Managed offboarding processes, including coordinating final pay.
• Ran weekly and daily reports to ensure a 100% scorecard

Operational Support

• Delivered exceptional front office customer service in person and over the phone.
• Provided outstanding administrative support, addressing inquires, and resolving issues.
• Acted as a key liaison between field office producers and corporate/center-based teams.
• Managed office supplies, mailing, and shipments, and maintained organized office paperwork.

• I responded to contractor needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• I addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Daily I navigated multiple computer systems and applications to find information and to also input contractors questions and concerns.
• Logged call information and solutions provided into internal database.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Coordinated appointments to show marketed properties.
• Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
• Assisted clients in home staging and overall preparation for real estate sales process
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.

• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Gave one-on-one attention to children while maintaining overall focus on entire group.

• Trained and mentored new employees.
• Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.