Hi, I’m
Amanda Anzivino
Barrie,ON
Summary
Results-driven Sales Support Coordinator with extensive experience enhancing sales team performance and customer satisfaction. Expertise in organizing tasks, managing client relationships, and implementing sales strategies. Contributions include streamlining processes to boost efficiency and fostering strong client connections.
Overview
2
years of post-secondary education
10
years of professional experience
Work History
Roadwarrior Inc.Innisfil, Ontario
After Sales Support Co-ordinator
06.2022 - Current
Job overview
- Coordinated sales data input and maintained accurate records in CRM system.
- Assisted sales team with order processing and customer inquiries efficiently.
- Handle customer concerns with products and provide swift and efficient solutions
- Maintained relationships with customers through regular follow-up calls and emails.
- De-escalated irate customers with communication skills and sales expertise.
- Maintained accurate records of all warranty transactions and claim statuses.
Georgian Chevrolet, Buick and GMCBarrie, ON
Service Cashier
10.2020 - 06.2022
Job overview
- Processed customer transactions efficiently at Georgian Chevrolet, Buick and GMC.
- Handled cash, credit, and debit payments accurately during service operations.
- Maintained organized cash drawers and balanced registers daily for accuracy.
- Assisted customers by answering inquiries and providing product information.
- Managed customer complaints professionally to ensure positive experiences.
Torrid - Georgian MallBarrie, ON
Assistant Store Manager
06.2017 - 10.2020
Job overview
- Oversaw inventory management and replenishment processes for merchandise.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store policies.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Georgian College of Applied Arts And TechnologyBarrie, ON
Associate of Arts from Advertising
09.2010 - 04.2012
Skills
- Order management
- Customer inquiry management
- Warranty management
- Client relationship management
- Product knowledge
- Time management
- Effective communication
Timeline
After Sales Support Co-ordinator
Roadwarrior Inc.
06.2022 - Current
Service Cashier
Georgian Chevrolet, Buick and GMC
10.2020 - 06.2022
Assistant Store Manager
Torrid - Georgian Mall
06.2017 - 10.2020
Georgian College of Applied Arts And Technology
Associate of Arts from Advertising
09.2010 - 04.2012