Amanda Andrews
Brampton,ON
Summary
Successful Metrolinx Professional Bus Operator with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through empathy, compassion and adaptability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional Bus Operator
Metrolinx
11.2011 - Current
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
School Bus Driver
First Student Transportation
09.2009 - 11.2011
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Customer Service Advocate
ADT Security Systems
02.2008 - 02.2009
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Analyzed customer feedback data to identify areas for improvement in processes and procedures.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Kildonan-East Collegiate
Winnipeg, MB06.1999
Skills
- Passenger Assistance
- Route Navigation
- Defensive Driving
- Emergency Procedures
- Time management
- Conflict resolution
- First aid knowledge
- Professionalism
- Problem solving
- Customer service
- Interpersonal skills
- Adaptability
- Passenger Safety
- Passenger Interaction
- Customer Relations
- Decision-Making
- Problem-Solving
- Positive Attitude
- Problem Solving
- Critical Thinking
- Active Listening
- Assertiveness
- Conflict Resolution
Accomplishments
Recipient of multiple safe driving awards
Languages
English
Native or Bilingual
Certification
F.A.S.T Rescue Inc First Aid Certification
Valid BZ class professional Drivers licence
Additional Information
It has been blessing to serve the community as a Metrolinx Bus Operator. My ability to have compassion and empathy for the customers I meet daily has given me a great sense of accomplishment. This keeps me striving to expand my career in the field of a Costumer Protection Officer. I offer a solid foundation in customer service with the ability to adapt to different circumstances. I am genuinely enthusiastic about my work continuously seeking opportunities to expand my knowledge
Timeline
Professional Bus Operator
Metrolinx
11.2011 - Current
School Bus Driver
First Student Transportation
09.2009 - 11.2011
Customer Service Advocate
ADT Security Systems
02.2008 - 02.2009
High School Diploma -
Kildonan-East Collegiate