Amanda Alles
Mountain Grove,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Kingston Paint & Decorating, by leveraging exceptional customer service and product knowledge skills. Demonstrated reliability and expertise in POS system operation, significantly improving transaction efficiency. Achieved notable success in resolving customer complaints, ensuring a positive brand reputation.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Kingston Paint & Decorating
09.2017 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions. Counted money in drawers at end of each shift, and bank deposits.
- Give knowledge and advice for customers doing home renovations and projects.
- Assisting in color selections and helping to achieve their goals. Created custom colors for customers in matching what they bring in,
- Helping select products to solve their situations.
- Physically able to lift and move 20litres of paint, 25kg.
- Processed invoices for store orders, daily deposits and transactions.
Retail Cashier
Canex
10.2016 - 04.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
Front Desk Guest Service Agent
Ambassador Hotel
08.2016 - 12.2016
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
Postal Clerk
Lawton's Drug Store
09.2014 - 07.2016
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
Activations Agents
StarTek
11.2008 - 11.2009
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Advised customers about new products and assisted customers in determining best phone product for needs.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
Education
Diploma - Tourism Management
Georgian College of Applied Arts And Technology
Barrie, ON05.2007
High School Diploma -
John Diefenbaker Senior School
Hanover, ON04.2004
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Cash handling expertise
- POS System Operation
- Data entry proficiency
- Retail Merchandising
Languages
English
Elementary
Timeline
Customer Service Cashier
Kingston Paint & Decorating
09.2017 - Current
Retail Cashier
Canex
10.2016 - 04.2018
Front Desk Guest Service Agent
Ambassador Hotel
08.2016 - 12.2016
Postal Clerk
Lawton's Drug Store
09.2014 - 07.2016
Activations Agents
StarTek
11.2008 - 11.2009
Diploma - Tourism Management
Georgian College of Applied Arts And Technology
High School Diploma -
John Diefenbaker Senior School
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