Amanda Albanese
Toronto,Ontario
Summary
Kinesiology and Health Sciences graduate with experience in retail, rehabilitation, programming, and business administration. I am seeking a challenging role where I can put my comprehensive understanding of human movement, rehabilitation techniques, and patient care as well as customer service, and administration knowledge into place.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coaching and Programming Specialist
Sportball
03.2023 - 04.2024
- As a Coaching and Programming specialist, I worked to create valuable resources to advance programs and coaching standards for our 22+ franchisees
- Within this position, I have learned to create vital resources from scratch, implement it through a testing phase and deliver it market wide throughout the company with success
- Other duties involved research into current youth physical activity standards, overlooking and updating our knowledge base, communicating with franchisees to discuss personal needs, uploading of programs onto our website, uploading coaches schedules onto our scheduling software, and replying back to customer inquiries via email and/or phone.
Administrative Assistant
Universal Lighting
04.2019 - 03.2023
- At Universal Lighting, I held a pivotal position within the office administration and customer service department, where I orchestrated seamless operations and upheld exceptional service standard
- My multifaceted duties included directing calls, responding to customer inquiries, and scheduling appointments
- Moreover, I developed and maintained a filing system, bound, scanned, and sorted company information and created, issued and closed purchase orders.
Student Athletic Therapist
York University Women's Soccer Team
08.2021 - 10.2021
- Within the athletic therapy certificate program, I gained valuable hand-on experience serving as the Junior Athletic Therapist
- In this role, I prepped athletes for games and practices through a range of specialized interventions such as taping, stretching, massaging, and wound care
- On field, I provided prompt and effective care, assessing injuries and providing immediate care on the sidelines
- Additionally, I created personalized exercise regimens tailored to each athletes needs, overseeing their rehabilitation journey and tracking their progress to ensure optimal recovery.
Physiotherapy Assistant
The Centre for Health & Sports Medicine
06.2019 - 03.2020
- As a physiotherapy assistant, I shadowed and assisted a certified physiotherapist with initial assessments, treatments, and follow up visits
- Typical duties included setting patients up to modalities, performing effleurage, petrissage and ultrasound and running through patients exercise programs with them in the gym.
Sales Associate
Madelines Bridal and Eveningwear
09.2017 - 02.2019
- As a sales associate I helped style customers for events and dealt with customer service issues
- I processed orders in store and online and dealt with cash, credit and check transactions
- This position has allowed me to expand my communication skills and customer service skills and has also allowed me to work alongside with other co works and expand my collaborative skills.
Recreation Aide
Villa Colombo Homes for the Aged
09.2017 - 06.2018
- As an assistant to the recreation aide I was in charge of creating monthly activities and implementing them while under direct supervision
- I assisted with transporting residents to and from the centre from their room
- I also adapted plans to the individual needs of patients depending on various functional capabilities.
Cashier
Lady York Foods
08.2016 - 04.2017
- At Lady York Foods I held a position as a part time cashier where I helped customers with the in store cash out process
- My duties included handling cash and collecting payments, providing excellent customer service and balancing my till
- This position has allowed me to grow my customer service skills, my numeracy skills, and my communication skills.
Education
York University
12.2022
Loretto Abbey Catholic Secondary School
06.2018
Skills
- Verbal and written communication
- Medical terminology
- Common disabilities & treatments
- Problem-solving
- Organization
- Strong work ethic
- Adaptability
- Time management
- Leadership
- Co-operation
- Customer service
- Data entry
- Book keeping
- Filing
- Ethical practice
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Google Suite
- Customer-Oriented
Certification
- Accessibility for Ontarians with Disabilities Act certification, 04/01/23
- First Aid & CPR with AED Level C, 12/01/22
- Certified First Responder & BLS, 04/01/21
- Physitrack level 1 & 2, 04/01/21
- Concussion Awareness Training Tool, 08/25/21
- True Sport Clean, 08/01/21
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Coaching and Programming Specialist
Sportball
03.2023 - 04.2024
Student Athletic Therapist
York University Women's Soccer Team
08.2021 - 10.2021
Physiotherapy Assistant
The Centre for Health & Sports Medicine
06.2019 - 03.2020
Administrative Assistant
Universal Lighting
04.2019 - 03.2023
Sales Associate
Madelines Bridal and Eveningwear
09.2017 - 02.2019
Recreation Aide
Villa Colombo Homes for the Aged
09.2017 - 06.2018
Cashier
Lady York Foods
08.2016 - 04.2017
York University
Loretto Abbey Catholic Secondary School