Amanda Aguilar

Welcome, guest, with a positive attitude upon arrival. Answer questions that future guests may want to inquire about for future stays. Assist with any online help, whether it be submitting payment, adjusting reservations, or simply answering questions regarding their stay or any upcoming reservations. Answer inbound calls regarding questions about the park, or to book reservations online. Being the first hand in resolving issues if any guest has during their stay.

Streamlined communication processes between departments to enhance collaboration and efficiency.

Mentored junior staff, guiding career progression while building a cohesive team atmosphere.

Trained new team members by relaying information on company procedures and safety requirements.

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Analyzed fraudulent transactions using advanced fraud detection tools to identify and mitigate risks.

Conducted thorough investigations of suspicious activities, documenting findings for further analysis.

Monitored real-time transaction data to detect anomalies and unauthorized activities effectively.

Developed comprehensive reports outlining trends in credit card fraud to inform strategic decision-making.

Collaborated with cross-functional teams to develop and improve fraud prevention strategies.

Reach out to new members for potential sales.

Take inbound and outbound calls to book demo classes.

Follow up on potential prospects through Bridgetek Communications, Lucid Communications, and Club Ready Communications.

Follow up with inbound and outbound emails throughout the day.

Deep clean the Pilates studio during downtime.

Re-merch retail and stock.

Work with data entry on Excel spreadsheets.

Led sales initiatives, achieving consistent growth in membership enrollment and retention.

Mentored junior associates, enhancing team performance and customer engagement strategies.

Streamlined operations by implementing process improvements, enhancing overall efficiency and team productivity.

Developed training programs for staff, ensuring adherence to company policies and operational standards.

Analyzed performance metrics to identify areas for improvement, driving strategic decisions in resource allocation.

Led cross-functional teams to optimize inventory management and reduce operational costs.

Managed vendor relationships to negotiate contracts and secure favorable terms for operational supplies.

Oversaw daily operations, ensuring compliance with safety regulations and quality standards across all departments.

Coordinated scheduling and resource planning to maximize workforce efficiency during peak periods.

Supervised operations staff and kept employees compliant with company policies and procedures.

Assisted customers with product selection and inquiries, enhancing overall shopping experience.

Managed inventory levels through regular stock checks and replenishment processes.

Trained new associates on sales techniques and customer service best practices.

Implemented visual merchandising standards to optimize product displays and drive sales.

Resolved customer complaints efficiently, ensuring satisfaction and loyalty retention.

Collaborated with team members to achieve daily sales targets and improve store performance.

Conducted promotional events, increasing customer engagement and store traffic effectively.

Analyzed sales trends to identify opportunities for improved inventory management strategies.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Provided exceptional customer service by promptly addressing guest needs and inquiries.

Collaborated with kitchen staff to ensure timely and accurate order delivery.

Trained new team members on service protocols and restaurant standards.

Maintained cleanliness and organization of dining area to enhance guest experience.

Assisted in menu development by providing feedback based on customer preferences.

Monitored inventory levels of supplies, ensuring efficient stock management.

Implemented process improvements that increased table turnover rates during peak hours.

Bussed and reset tables to keep dining room and work areas clean.

Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.

Trained and mentored new agents, fostering team development and cohesion.

Analyzed call data to identify trends, improving operational efficiency and performance metrics.

Developed training materials to streamline onboarding processes for new hires.

Implemented feedback mechanisms to enhance service quality and address customer concerns promptly.

Informed clients of policies and procedures.

De-escalated and resolved customer complaints with punctual, polite and professional service.

• Make outbound calls to potential customers
• Assist customers with magazine sales

Managed daily mail distribution, ensuring timely delivery to various departments.

Operated sorting equipment and machinery to streamline mail processing operations.

Developed and maintained organized filing systems for incoming and outgoing correspondence.

Trained new hires on mailroom procedures and safety protocols to enhance team efficiency.

Implemented inventory tracking methods for office supplies, reducing waste and costs.

Oversaw workflow for high-volume mailing projects, ensuring adherence to deadlines.

Loaded and unloaded packages to prepare for outbound and inbound distribution.

Improved mailroom efficiency by implementing a streamlined sorting and distribution system.