Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda A. Fairley

Dorval,QC

Summary

Dynamic professional with a proven track record at Cosmopolitain Bar, enhancing bar profitability and customer satisfaction. Expert in high-volume environments and hospitality management, adept at leading teams to exceed sales goals through attentive service and effective promotional strategies. Skilled in cash handling and inventory management, fostering positive customer experiences and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Retail
12.2023 - 05.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Head Bartender

Cosmopolitain Bar
12.2022 - 11.2023
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Chef Assistant

Group Compass (Quebec) Ltee
09.2021 - 12.2022
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Verified food temperatures and quality ahead of service to maintain standards.
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Stocked and rotated food items according to expiration dates.

Education

John Rennie High School
Pointe-Claire, QC

Skills

  • High-Volume Environments
  • Guest Satisfaction
  • Confirming Transactions
  • Daily Reports
  • Customer Needs Assessments
  • Cash Handling
  • Sales Promotion
  • Hospitality Management
  • Taking Inventory
  • Suggestive Selling
  • Attentive Service

Certification

  • Licensed Loto Quebec VTL operator - 2022-12-22
  • Taking Risks Is No Game Program Training (Completed)


Timeline

Assistant Manager

Retail
12.2023 - 05.2024

Head Bartender

Cosmopolitain Bar
12.2022 - 11.2023

Chef Assistant

Group Compass (Quebec) Ltee
09.2021 - 12.2022

John Rennie High School

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Amanda A. Fairley