Microsoft Word
Amand Milette
Actively Seeking Opportunites
Toronto,Ontario
Summary
They/Them
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Care Specialist
University Of Toronto Press
Toronto, ON
11.2022 - 02.2023
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries via phone, email and web-based platforms.
Sr. Administrative Assistant
Moody's Analytics Inc.
Toronto, ON
04.2022 - 11.2022
- Coached new employees on administrative procedures, company policies, and performance standards.
- Monitored incoming client requests for help through mail, phone and client portal, and re-direct to appropriate areas.
- Wrote and prepared deliberate agendas for company meetings.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Event Producer
Q4 Inc.
Toronto, ON
03.2021 - 06.2021
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Implemented protocols and procedures to effectively manage planning process.
Support Services Coordinator
Q4 Inc.
Toronto, ON
11.2020 - 03.2021
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Operations Officer II
TD Insurance Meloche Monnex
Toronto, ON
09.2016 - 11.2020
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Optimized business processes to foster operational efficiency.
- Implemented processes that simplified procedures and reduced average processing time.
- Verified compliance with best business practices throughout organization.
Administrative Support Person
Etobicoke Children's Centre
Toronto, ON
01.2018 - 12.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Arts - Media Studies
University of Guelph
Toronto, ON 09.2009 - 06.2013
Associate of Arts - Media Communications
Humber College
Toronto, ON 09.2009 - 06.2013
Skills
Quality assurance
undefinedAccomplishments
- While at TD Insurance, received 9 formal awards & numerous informal awards for being recognized for providing excellent customer service as well as for training and helping out fellow colleagues.
- Collaborated with team of Resource Officers in the development of training materials for new hires as well as providing first-hand training to new employees.
Software
Microsoft Outlook
Microsoft Excel
Microsoft Powerpoint
Adobe Acrobat
Google Suite
Timeline
Customer Care Specialist
University Of Toronto Press
11.2022 - 02.2023
Sr. Administrative Assistant
Moody's Analytics Inc.
04.2022 - 11.2022
Event Producer
Q4 Inc.
03.2021 - 06.2021
Support Services Coordinator
Q4 Inc.
11.2020 - 03.2021
Administrative Support Person
Etobicoke Children's Centre
01.2018 - 12.2018
Operations Officer II
TD Insurance Meloche Monnex
09.2016 - 11.2020
Bachelor of Arts - Media Studies
University of Guelph
09.2009 - 06.2013
Associate of Arts - Media Communications
Humber College
09.2009 - 06.2013
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