Amanatpreet Kaur
Brampton,ON
Summary
Dynamic and results-oriented professional with a proven track record at CB Eats in enhancing software quality and streamlining testing processes. Excelled in roles requiring critical thinking and problem-solving skills, from IT support to technical troubleshooting. Skilled in employee training and customer service, consistently achieving project goals and improving team performance.
Overview
5
5
years of professional experience
Work History
Software Tester
CB Eats
10.2023 - 04.2024
- Improved software quality by executing thorough test cases and identifying critical defects.
- Assisted team with development of web-based applications in Agile environment.
- Carried out tests to identify, report and repair bugs and glitches.
- Streamlined regression testing process with the implementation of automated testing tools.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
IT Support Specialist
Sydney Call Center
11.2021 - 10.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Technical Support Representative
Concentrix
06.2020 - 11.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Shift Manager
KFC
09.2019 - 06.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
Education
Computer System Technician- Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2019
Skills
- Cash Handling
- Decision-Making
- Customer Service
- Employee Training
- Problem-solving skills
- Data Entry
- Training and mentoring
- Inventory controls
- Equipment Troubleshooting
- Computer Skills
- Critical Thinking
Timeline
Software Tester
CB Eats
10.2023 - 04.2024
IT Support Specialist
Sydney Call Center
11.2021 - 10.2023
Technical Support Representative
Concentrix
06.2020 - 11.2021
Shift Manager
KFC
09.2019 - 06.2020
Computer System Technician- Software Engineering
Sheridan College Institute of Technology And Advanced Learning
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