Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amanat Virk

Mississauga,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Warehouse Associate

DSV Solutions
09.2022 - Current
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Customer Service Representative

Gap Outlet
04.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Trained new personnel regarding company operations, policies and services.

Security Guard

Airside Security Access
01.2023 - 04.2023
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

Master of Science - Pre Health Scienses And Health Care Management

Northern College of Applied Arts And Technology
Scarborough, ON
04.2024

Bachelor of Science - Medical Science

Punjabi University
Patiala, India
09.2018

Skills

Excellent communication and customer service skills
Active Listening skills and attentive behaviour
Strong management skills and accurate communication skills
Problem solver and ability to meet tight deadlines
Excellent knowledge of computers
Professional etiquette
Team collaboration
Time Management

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

First Aid and CPR Level C Certificate

Security Licence Holder

Timeline

Customer Service Representative

Gap Outlet
04.2023 - 12.2023

Security Guard

Airside Security Access
01.2023 - 04.2023

Warehouse Associate

DSV Solutions
09.2022 - Current

Master of Science - Pre Health Scienses And Health Care Management

Northern College of Applied Arts And Technology

Bachelor of Science - Medical Science

Punjabi University

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Amanat Virk