Amanat Mahal

• Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their business goals and objectives.
• Communication: Serve as the main point of contact between the company and clients, effectively communicating updates, changes, and addressing any issues that may arise.
• Account Management: Oversee and manage client accounts, ensuring that services or products are delivered according to agreed-upon terms and expectations.
• Problem Resolution: Address and resolve client concerns or issues promptly and effectively, working to maintain a positive client experience.
• Strategic Planning: Collaborate with internal teams to develop strategies for client retention and growth, identifying opportunities to add value to the client relationship.
• Cross-functional Collaboration: Work closely with sales, marketing, and other departments to coordinate efforts and ensure a unified approach in meeting client needs.

• Created comprehensive reports on account performance and presented them to LCBO team. updating LCBO reporting, coordinating the pickup of LCBO loads from locations in the USA such as California and Mexico, and managing operations in Mexico.
• Engaging in daily communication with shippers in Mexico and across California and the United States, planning pickups accordingly. Monitoring the delivery process of LCBO shipments to London, Whitby, and Lakeshore warehouse.
• Supervising multiple accounts, consistently striving to meet and surpass performance objectives. Establishing and sustaining effective relationships with both customers and internal partners.
• Providing comprehensive customer service throughout the entire cycle, comprehending the shipping needs of customers, negotiating rates with customers and carriers, identifying optimal shipping solutions, and ensuring timely updates for all involved parties.
• Serving as the primary point of contact for client concerns and requirements. Negotiating contracts and finalizing agreements to optimize profitability.
• Conducting bidding on new lanes through government portals, fostering robust professional relationships, and promoting freight brokerage services through prospecting new business opportunities. Demonstrating the ability to manage multiple priorities with a sense of urgency.
• Cultivating successful customer relationships and swiftly resolving service requests to enhance sales.

Team Leadership:

• Supervise and lead a team of sales associates, ensuring they are motivated, well-trained, and aligned with the store's goals.
• Conduct regular team meetings to communicate updates, share information, and address any concerns.

Sales and Revenue Generation:

• Set and achieve sales targets for the department, working towards overall store revenue goals.
• Implement strategies to maximize sales, cross-selling, and upselling within the department.

Inventory Management:

• Monitor and manage inventory levels to prevent stockouts or overstock situations.
• Coordinate with the stockroom and receiving team to ensure timely restocking of merchandise.

Visual Merchandising:

• Oversee the presentation of merchandise in the department, ensuring it aligns with the overall store aesthetic and attracts customer attention.
• Implement visual merchandising guidelines and maintain a visually appealing environment.

Customer Service:

• Ensure that high-quality customer service is provided by the department team.
• Address customer inquiries, concerns, and complaints in a timely and satisfactory manner.

Staff Training and Development:

• Train new staff members on product knowledge, sales techniques, and customer service standards.
• Provide ongoing training to existing team members to enhance their skills and product knowledge.

Performance Evaluation:

• Conduct performance reviews for department staff, providing feedback and setting goals for improvement.
• Recognize and reward high-performing team members.

Operational Efficiency:

• Implement and enforce operational procedures, policies, and guidelines within the department.
• Streamline processes to improve efficiency and reduce operational costs.

Budget Management:

• Work within the allocated budget for the department, controlling expenses and ensuring financial targets are met.

Reporting:

• Generate and analyze reports related to sales, inventory, and department performance.
• Provide regular updates to upper management on department achievements, challenges, and opportunities.

Customer Satisfaction:

• Focus on enhancing overall customer satisfaction by implementing and maintaining high standards of service.
• Address customer inquiries, concerns, and complaints promptly and effectively.

Team Leadership:

• Lead and manage a team of customer service associates, ensuring they are well-trained, motivated, and equipped to provide excellent service.
• Conduct regular team meetings to communicate updates, share best practices, and address any challenges.

Training and Development:

• Train customer service staff on company policies, product knowledge, and effective communication skills.
• Provide ongoing coaching and development opportunities to enhance the team's customer service capabilities.

Service Standards:

• Establish and enforce customer service standards to ensure consistency and quality in interactions with customers.
• Monitor and evaluate team performance against established service benchmarks.

Conflict Resolution:

• Handle escalated customer issues and disputes, working towards satisfactory resolutions.
• Provide guidance to staff on effective conflict resolution techniques.

Customer Feedback:

• Collect and analyze customer feedback through surveys, reviews, and other channels.
• Use feedback to identify areas for improvement and implement changes to enhance the customer experience.

Communication:

• Effectively communicate with customers through various channels, including in-person interactions, phone calls, and online platforms.
• Ensure that team members communicate clearly and professionally.

Process Improvement:

• Identify inefficiencies in customer service processes and propose improvements to streamline operations.
• Collaborate with other departments to address root causes of customer issues.

Product Knowledge:

• Stay informed about the products and services offered by the retail store to assist customers with accurate information.
• Train customer service staff on product knowledge to improve their ability to assist customers.

Upselling and Cross-Selling:

• Encourage and train staff on upselling and cross-selling techniques to maximize revenue opportunities.
• Implement strategies to increase the average transaction value.

Metrics and Reporting:

• Track and analyze key customer service metrics, such as customer satisfaction scores, response times, and issue resolution rates.
• Provide regular reports to management on customer service performance.

Staff Recognition:

• Recognize and reward outstanding customer service performance within the team.contributes to creating a positive and customer-centric environment, ultimately enhancing the success of the retail business.

Product Knowledge:

• Develop and maintain an in-depth knowledge of lingerie products, including styles, fabrics, sizes, and brands.
• Train staff on product features, fitting techniques, and customer preferences in the lingerie category.

Merchandising:

• Oversee the visual merchandising of the lingerie section, ensuring attractive displays that highlight product features and encourage sales.
• Implement strategies to showcase new arrivals, seasonal collections, and promotions effectively.

Inventory Management:

• Manage lingerie inventory levels, ensuring a well-stocked and organized display.
• Monitor product turnover, identify slow-moving items, and implement clearance or promotional strategies.

Sales Targets:

• Set and achieve sales targets specific to the lingerie department, considering seasonal trends and promotional activities.
• Train and motivate staff to upsell and cross-sell lingerie products to maximize revenue.

Customer Service:

• Foster a customer-centric environment with a focus on providing personalized assistance and ensuring a positive shopping experience for customers looking for lingerie.
• Address customer inquiries, concerns, and fitting needs with sensitivity and professionalism.

Staff Training:

• Provide ongoing training to sales associates on fitting techniques, sizing guidance, and the importance of customer discretion in the lingerie section.
• Ensure that staff is knowledgeable about the features and benefits of different lingerie products.

Fitting Services:

• Implement and promote professional fitting services to enhance the customer's shopping experience.
• Ensure that staff is trained to conduct accurate and personalized fittings.

Seasonal Planning:

• Plan and execute seasonal promotions, sales events, and marketing campaigns for lingerie products.
• Collaborate with marketing teams to create engaging promotional materials.

Loss Prevention:

• Implement and enforce loss prevention measures, especially in a department where product sizes and styles may be susceptible to theft.
• Train staff on security procedures and awareness.

Market Research:

• Stay informed about lingerie industry trends, customer preferences, and competitor offerings.
• Use market insights to make informed decisions about product selection and merchandising strategies.

Mobile Patrols:

• Conduct regular mobile patrols of assigned areas, either on foot or in a security vehicle, to monitor for suspicious activity, safety hazards, or security breaches.

Incident Response:

• Respond promptly to alarms, emergencies, or security incidents, and take appropriate action to address and resolve the situation.

Surveillance:

• Use surveillance equipment, such as CCTV cameras, to monitor activities within the designated area and report any unusual or suspicious behavior.

Report Writing:

• Maintain detailed and accurate logs of patrol activities, incidents, and observations. Prepare written reports for management and law enforcement as required.

Emergency Preparedness:

• Be familiar with and adhere to emergency response protocols, including evacuation procedures, and assist in emergency situations as required.

Collaboration:

• Coordinate with other security personnel, law enforcement, and emergency services as necessary to ensure a unified and effective security approach.

Patrol Route Planning:

• Plan and execute effective patrol routes to cover high-risk areas and potential security threats.

First Aid:

• Possess basic first aid skills to provide immediate assistance in case of medical emergencies until professional help arrives.

Technology Use:

• Utilize technology, such as two-way radios, communication devices, and security systems, to enhance the efficiency of patrols and incident response.

Training and Compliance:

• Stay informed about security protocols, industry best practices, and relevant laws. Attend training sessions to enhance skills and knowledge.

Conflict Resolution:

• Handle conflicts or disputes calmly and professionally, using effective communication and conflict resolution techniques.

Customer Inquiries:

• Respond to customer inquiries, concerns, and requests via phone, email, or other communication channels promptly and professionally.

Appointment Scheduling:

• Assist customers in scheduling appointments for medical tests, ensuring accuracy in information and adherence to established procedures.

Information Provision:

• Provide accurate and detailed information about Life Labs' services, test procedures, preparation instructions, and any other relevant information.

Problem Resolution:

• Identify and resolve customer issues, complaints, or challenges effectively, ensuring a positive customer experience.

Test Result Inquiries:

• Handle customer inquiries related to test results, explaining the process, timeline, and how to access or receive the results.

Communication Coordination:

• Collaborate with other departments, laboratories, and healthcare professionals to coordinate information and address customer needs effectively.

Record Keeping:

• Maintain accurate and up-to-date customer records, including contact details, appointment history, and relevant communication.

Continuous Improvement:

• Identify opportunities for process improvement within the customer service department and contribute ideas for enhancing overall customer satisfaction.

Marketing Strategy:

• Contribute to the development and execution of comprehensive marketing strategies to increase brand awareness and market share.

Campaign Management:

• Plan, execute, and monitor marketing campaigns across various channels, including digital, print, and social media.

Content Creation:

• Create compelling marketing content, including product descriptions, promotional materials, and social media posts.

Digital Marketing:

• Oversee digital marketing efforts, including SEO, social media marketing, email campaigns, and online advertising.

Brand Management:

• Maintain brand consistency across all marketing materials and communication channels.
• Ensure that marketing activities align with the overall brand image and messaging.

Event Management:

• Coordinate and participate in events, trade shows, and exhibitions to promote products and services.

Collaboration:

• Collaborate with cross-functional teams, including product development, sales, and customer service, to align marketing efforts with overall business goals.

Marketing Analytics:

• Utilize analytics tools to measure the effectiveness of marketing campaigns and adjust strategies based on performance data.

Public Relations:

• Work on building positive relationships with media outlets, influencers, and other key stakeholders to enhance brand visibility.

Administrative Support:

• Assist in managing the Director's schedule, coordinating appointments, and handling calendar management.
• Handle phone calls, emails, and other communications, ensuring prompt and professional responses.

Document Preparation:

• Prepare and proofread correspondence, reports, presentations, and other documents as required by the Director.
• Organize and maintain filing systems for admissions-related documents.

Data Management:

• Manage and update admissions databases, ensuring accuracy and completeness of student records.
• Generate reports and compile statistical data as needed for analysis and decision-making.

Event Coordination:

• Assist in planning and organizing admissions events, including open houses, information sessions, and campus tours.
• Coordinate logistics, manage invitations, and ensure a smooth execution of events.

Student Outreach:

• Assist in reaching out to prospective students, providing information about the admissions process, and addressing inquiries.
• Collaborate with other departments to ensure a seamless transition for admitted students.

Office Coordination:

• Collaborate with other staff members in the admissions office to ensure a cohesive and efficient work environment.
• Help maintain office supplies and equipment.

Special Projects:

• Contribute to special projects or initiatives as assigned by the Director, which may involve research, analysis, and implementation of new processes.