Amanat K. Khaira
Surrey,BC
Summary
Dedicated IT Graduate with 2 years of Diploma and experience in software installation, troubleshooting, and client-facing roles through CISCO Netacad. Adept at managing multiple tasks in dynamic environments, ensuring seamless rollouts, and providing exceptional customer service. Proficient in cable management, data backups, and site-specific documentation. Reliable, detail-oriented, and ready to contribute to professional service projects with a strong commitment to quality.
Overview
4
4
years of professional experience
Work History
Customer Fulfillment Associate
WALMART SUPERCENTRE
01.2022 - Current
- Delivered exceptional customer service to diverse clientele, ensuring a seamless experience for online grocery fulfillment and curbside pickups
- Managed inventory accuracy, improving operational efficiency and reducing order errors by 15%
- Built strong interpersonal skills through daily customer interactions and problem resolution
IELTS Trainer
TEACHER'S ACADEMY
01.2021 - 01.2022
- Delivered personalised coaching to students to improve their language proficiency, achieving a 90% pass rate
- Developed and implemented innovative training strategies, reducing average preparation time by 20%
- Conducted mock tests and provided constructive feedback, resulting in measurable student performance improvement
Volunteer - Community Outreach
Gulab Devi Hospital
01.2021 - 01.2022
- Provided administrative and emotional support to patients and families, enhancing their access to hospital services
- Organized workshops and orientation sessions on health awareness, demonstrating strong organizational and communication skills
- Developed a deep understanding of crisis management and multicultural sensitivity
Education
Diploma in Computer Information Systems - IT
Kwantlen Polytechnic University
Surrey09-2024
Skills
- Hardware Deployment: Desktop Rollouts, Laptop Configuration, Peripherals Setup
- Software Applications: OS Installations, Software Troubleshooting
- Networking: Cable Management, Basic Server Setup, Data Backups
- Documentation: Site-Specific Artifacts, System Configuration Notes
- Tools: MS Office Suite, Diagnostic Tools, Data Management Applications
Timeline
Customer Fulfillment Associate
WALMART SUPERCENTRE
01.2022 - Current
IELTS Trainer
TEACHER'S ACADEMY
01.2021 - 01.2022
Volunteer - Community Outreach
Gulab Devi Hospital
01.2021 - 01.2022
Diploma in Computer Information Systems - IT
Kwantlen Polytechnic University
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