AMANAT KAUR
Dorval,QC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Tim Hortons
04.2025 - Current
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Prepared reports to summarize operational results and financial performance.
Customer Service Representative
HGS Canada
07.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Supervisor
Paladin Security
05.2022 - 05.2023
- Supervised a team of Security Officers in their daily duties.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Maintained accurate records of all security-related incidents and activities.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
Front Desk Cashier
Tim Hortons
09.2021 - 05.2022
- Provided customer service support for all incoming inquiries.
- Processed credit card, debit card, and other payment types accurately.
- Conducted daily opening and closing responsibilities including counting the register drawer balance.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Prepared salads according to company recipes with accuracy and speed.
- Trained new employees on proper techniques for cutting vegetables, assembling salads, using kitchen equipment safely.
Customer Service Representative
Amazon
03.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Computer Engineering Technician - Special Skills in Computer, Coding, and Scripting in Different Computer Languages
Northern College at Pures
01.2023
English Language Course - IELTS; Special Techniques in Reading, Writing, Listening, and Speaking
Briss Bell
12.2020
No Degree - IELTS
Magnus A Language School
Sirsa, India10-2024
Skills
- Great communication
- Quick problem solver
- Active leader
- Fast learner
- Staff training and development
- Guest relations management
- Property maintenance
LANGUAGES
English - Fluent
French - Basic
Timeline
Supervisor
Tim Hortons
04.2025 - Current
Customer Service Representative
HGS Canada
07.2024 - 04.2025
Security Supervisor
Paladin Security
05.2022 - 05.2023
Front Desk Cashier
Tim Hortons
09.2021 - 05.2022
Customer Service Representative
Amazon
03.2019 - 07.2021
English Language Course - IELTS; Special Techniques in Reading, Writing, Listening, and Speaking
Briss Bell
Computer Engineering Technician - Special Skills in Computer, Coding, and Scripting in Different Computer Languages
Northern College at Pures
No Degree - IELTS
Magnus A Language School
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