Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanat Kaur

Missisauga,ON

Summary

Dynamic customer service professional with extensive experience at Amazon and Shaw Cable. Proven track record in complaint handling and empathy display, enhancing customer satisfaction and loyalty. Skilled in software navigation and efficient problem-solving, consistently achieving timely resolutions and reducing call times while maintaining high service quality.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Jio Fibre
10.2024 - 03.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Customer Service Representative

HGS Canada
07.2024 - 09.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Executive

Amazon, Teleperformance
10.2019 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

Diploma - Computer Engineering Technician

Northern College At Pures
Toronto, ON
01-2023

Skills

  • Empathy display
  • Complaint handling
  • Call center experience
  • Software navigation

Languages

English
Full Professional

Timeline

Customer Service Executive

Jio Fibre
10.2024 - 03.2025

Customer Service Representative

HGS Canada
07.2024 - 09.2024

Customer Service Executive

Amazon, Teleperformance
10.2019 - 07.2021

Diploma - Computer Engineering Technician

Northern College At Pures

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Amanat Kaur