AMAN ARORA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Branch Manager
CASH4YOU
01.2023 - Current
- Managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the branch revenues.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
Credit Card and Insurance Specialist
TD CANADA TRUST
06.2022 - Current
- Activated Credit cards for customers.
- Selling Insurance and Protections plans for credit cards.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information.
Senior Financial Sales Representative
PC FINANCIAL
02.2022 - 04.2022
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Financial Sales Representative
PC FINANCIAL
09.2021 - 02.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Offered competitive commercial banking solutions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Uber Partner
UBER TECHNOGIES INC
10.2020 - 06.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
Crew Member
DOMINO'S PIZZA
02.2020 - 10.2020
- Took orders, prepared meals and collected payments.
- Balanced cash drawer at beginning and end of each shift, Prepping all essential stuff.
- Training new employees and managing store.
Team Leader
TIM HORTONS
08.2019 - 02.2020
- Interacted with customers to obtain food orders, answer questions, and collect payment for purchases.
- Kept up with changing safety requirements and maintained compliance with health department guidelines.
- Encouraged customers to purchase additional food and beverage items using Upselling techniques.
- Taking care of deposits and sending information to upper management.
Retail Sales Associate
EASYDAY CLUB
04.2018 - 07.2019
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer concerns using strong communication and conflict management skills.
- Increased per-customer revenue by suggesting additional purchases.
- Managed multiple tasks simultaneously while meeting deadlines. Worked independently but within team environment.
Customer Service Call Center Representative
AIRCEL NETWORK LTD.
01.2017 - 02.2018
- Responded to customer comments and questions via Live-Chat during shifts.
- Assisted customers with troubleshooting and resolving various technical issues related to network.
- Opened and updated customer accounts with personal information, payment methods and order details.
Education
GLOBAL SUPPLY CHAIN MANAGEMENT - MANAGEMENT
Matrix College of Management Technology And Health
Montreal, QC04.2021
Skills
- Client relationship management
- Sales Development
- Workplace training
- Problem Solving
- Recordkeeping and Documentation
- Product and Service Sales
- Reliable and Responsible
- Team Leadership
- Time Management
- Coaching and Mentoring
- Relationship Building and Management
- Account Review
- Policy Implementation
- Workforce Management
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Branch Manager
CASH4YOU
01.2023 - Current
Credit Card and Insurance Specialist
TD CANADA TRUST
06.2022 - Current
Senior Financial Sales Representative
PC FINANCIAL
02.2022 - 04.2022
Financial Sales Representative
PC FINANCIAL
09.2021 - 02.2022
Uber Partner
UBER TECHNOGIES INC
10.2020 - 06.2021
Crew Member
DOMINO'S PIZZA
02.2020 - 10.2020
Team Leader
TIM HORTONS
08.2019 - 02.2020
Retail Sales Associate
EASYDAY CLUB
04.2018 - 07.2019
Customer Service Call Center Representative
AIRCEL NETWORK LTD.
01.2017 - 02.2018
GLOBAL SUPPLY CHAIN MANAGEMENT - MANAGEMENT
Matrix College of Management Technology And Health
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