AMAN TEFERI
Scarborough,ON
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer
COMPUTEK COLLEGE
09.2021 - 09.2022
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
IT Support Specialist
IBM CANADA
01.2010 - 07.2012
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Associate of Science - Integrated Computer Science
COMPUTEK
09.2021
Skills
- Case Support
- Firmware Development
- Manual Writing
- Helpdesk Call Support
- Backup and Recovery
- Software and Hardware Implementation
- Technical Equipment Inspection
Certification
NETWORK ENGINEER. COMPUTEK COLLEGE
Timeline
Network Engineer
COMPUTEK COLLEGE
09.2021 - 09.2022
IT Support Specialist
IBM CANADA
01.2010 - 07.2012
Associate of Science - Integrated Computer Science
COMPUTEK
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