Aman Sudan
Kamloops,BC
Summary
A business graduate with 4+ years of extensive managerial experience in sales, marketing and merchandising in fashion retail. Focused on driving the business with strong customer relationships and dynamic marketing plans to scale positive growth for the company. I have been part of the pilot team for TED BAKER, INDIA as a manager to lay down the foundation of a million-dollar business in the new market territory. This was achieved with stronger relationship management skills, and improvised marketing tactics to quickly penetrate in the market. The brand observed a quick growth in the year 2021-22 of 7% in comparison to the projected growth of 4% compared to the previous financial year’s numbers. I also initiated a marketing activity during the brand launch which helped drive a sustainable customer database and a sudden spike in the brand followers on various social media handles by over 20 %.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Coordinator
Home Depot
Kamloops
01.2022 - Current
- Proficient in the home depot online order management system which allows us to build online orders and schedule varied delivery dates depending on availability
- Working closely with the delivery team to ensure the delivery are scheduled and planned in such a manner keeping the store’s profit margin and the customer demands in mind
- Ensuring positive growth on the operational metrics for the department which includes the delivery TNA, quick response to curbside pick-ups for customers maintaining a negative on hand for the store
- Accomplishments
- Certified in heavy machine operations such as the forklift and the reach truck
- Awarded thrice the Homer Award for building great customer relations and team management skills with subordinates in the team.
Customer Service Associate
Seven Eleven
Kamloops
09.2021 - 01.2022
- Keeping a close eye on the store inventory, this was done by keeping the store’s daily stock movement under check .This was done by observing the store’s high movements articles and the slow mover’s under close observation to keep a healthy stock level at the store at all times
- Ensuring a positive interaction with every customer, it was possible by understanding the needs of the customer and offering them the right product by also keeping the store’s Average Ticket Value and Unit Per Transaction as a major key drivers in the store’s positive growth
- Training and supervising the new associates who join the shop floor on Point Of Sales System, store daily operations and regular on hands training on the live inventory.
Relationship Manager
Ted Baker
11.2018 - 02.2021
- Driving the business for Ted Baker INDIA, handled three stores in different market locations in North India
- Store merchandising and marketing activities were planned differently keeping the specific market customer base in mind
- The overall business handled on a month-to-month basis was CAD 451,000 in the year 2019-2020 which was followed by a growth of 9% amounting to CAD 491,590 in the year 2020-21
- Handled a team of young and talented associates working with me in achieving these milestones, regular on-floor product training and intense customer-centric training modules were developed to enhance a positive customer experience in the stores
- Worked closely on understanding the competitor’s database to analyze their sales figures, this allowed us to shape our business in terms of marketing activities and store physical inventory to further grow in the market
- This activity allowed the business to grow on the customer database by a positive number compared to the previous financial year in 2021.
Assistant Store Manager
Tod’s India
10.2015 - 05.2018
- Developed sales and marketing plan for the store that allowed the business to grow in a positive customer database set and the brand reach in customers across the region
- This was enabled by paid marketing activities on social media, celebrity management, influencer’s day and other in-store and online marketing activities
- Designed and automated a CRM model for in-store business that focused closely on the lapsers in the store
- Launched in the year 2017 with the help of a CRM software firm, this allowed us to see a growth in the store database by 15% every year
- I was a part of the launch of the Ferrari collection in the brand and planned a meet-up at the store with a niche market of Ferrari Automotive
- This was done by an in-store launch followed by a celebrity launch of the collection
- The projected cost for the single-day event was planned at 2,000 CAD, this was fairly reduced to 20% by keeping the profit margin in mind
- Accomplishments
- Achieved the sales figure of CAD 147,540 in three days against the target of CAD 409,000 which was supposed to be achieved in 45 days of the sales period
- The projected number was achieved in 20 days of the sale period
- This was only possible by keeping a healthy merchandise level and constant sales and marketing efforts by the team
- Developed and build over 50 High Net Worth Individuals over the whole tenure while working for the brand, this was made possible by keeping a closed client relationship with the customers and offering the clients with the best of service in the class.
Sales Associate
The Collective
07.2014 - 09.2015
- Updating clients with the latest seasonal wardrobe collections
- Responsible for customer interaction and achieving individual sales targets for the month
- Academic Qualifications
- Specialization
- School / College/ Board/ University
- Year of Passing
Education
POST BACCALAUREATE DIPLOMA - MARKETING
Thompson River University
Kamloops, BC 01.2021 - Current
Bachelor of Science - FASHION MERCHANDISING AND RETAIL MANAGEMENT
FOOTWEAR DESIGN AND DEVELOPMENT INSTITUTE
INDIA 08.2011 - 01.2014
Skills
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Additional Information
- Awards , Awarded twice consecutively for best customer experience at The Collective. Awarded as a Casual category line champ at The Collective.
Timeline
Delivery Coordinator
Home Depot
01.2022 - Current
Customer Service Associate
Seven Eleven
09.2021 - 01.2022
POST BACCALAUREATE DIPLOMA - MARKETING
Thompson River University
01.2021 - Current
Relationship Manager
Ted Baker
11.2018 - 02.2021
Assistant Store Manager
Tod’s India
10.2015 - 05.2018
Sales Associate
The Collective
07.2014 - 09.2015
Bachelor of Science - FASHION MERCHANDISING AND RETAIL MANAGEMENT
FOOTWEAR DESIGN AND DEVELOPMENT INSTITUTE
08.2011 - 01.2014
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