Aman Sood

• SOT Program Head to achieve growth and continuous client engagement.
  Via SOT for LSH, Healthcare, Europe & Canada
• Revenue over achievement for SOT for vertical for last 6 years
• Business continuity resourcing target overachieved from last 3 years
• Highest Margin amongst all VDU’s from last3 years
• Periodic assessment of project and delivery compliance for HCL engagement at Ascension, BCBSRI, BMS, CNO, Purdue & Mundi Pharma
• 20M+ portfolio of SOT business of NORAM2
• Present GPMO & SOT Transitions & Transformation & Skill on TAP Head for LSH & Healthcare and Canada.

Recognized for LOB Awards for best practices for business continuity & growth via SOT.

• Program Manager for BMO Personal, Wealth & Business Banking Projects:
• Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle
• Managed annual run rate of $15M revenue
• Engaged in pre-proposal strategic activities, proposal reviews, proposal writing and Scope of work finalization
• Personally, responsible for the project Profit and Loss and YoY account growth
• Employed key performance metrics, risk management and project management methodologies to ensure successful execution
• Contract compliance and adherence to deliverables within timeframes
• Portfolio management and avoiding Risk and Incident management during transition
• Prepares various formal contractual documents such as Request for Information/ Proposal/Quotation (RFI/P/Q), Statement Of Work (SOW), Memoranda Of Understanding (MOU) and Service Level Agreements (SLA)
• Directed and monitored organization staffing, includes employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions
• Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity and the multiple IT applications required for completing job duties
• Partnered effectively with Finance and Operations to monitor sales reports, sales forecasts, sales trends, and pricing trends, which increased gross margins and resource and equipment utilization
• Built KPI dashboards that improved the accuracy, transparency and compliance of financial reporting and planning for numerous client businesses

Program Manager for BMO Personal, Wealth & Business Banking Projects:

• Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle
• Managed annual run rate of $15M revenue
• Engaged in pre-proposal strategic activities, proposal reviews, proposal writing and Scope of work finalization
• Personally, responsible for the project Profit and Loss and YoY account growth
• Employed key performance metrics, risk management and project management methodologies to ensure successful execution
• Contract compliance and adherence to deliverables within timeframes
• Portfolio management and avoiding Risk and Incident management during transition
• Prepares various formal contractual documents such as Request for Information/ Proposal/Quotation (RFI/P/Q), Statement Of Work (SOW), Memoranda Of Understanding (MOU) and Service Level Agreements (SLA)
• Directed and monitored organization staffing, includes employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions
• Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity and the multiple IT applications required for completing job duties
• Partnered effectively with Finance and Operations to monitor sales reports, sales forecasts, sales trends, and pricing trends, which increased gross margins and resource and equipment utilization
• Built KPI dashboards that improved the accuracy, transparency and compliance of financial reporting and planning for numerous client businesses

Rogers Communication, via HCL Axon Delivery Head – IT Infrastructure Projects

• Managed more than70 projects worth $30M with160+ resources, including PM and technology towers managers:
• Responsible for Operational & projects Issues pertaining to various Business Units of Rogers Communication
• Responsible for the achievement of SLA objectives and ensuring that compliance with contract terms and conditions
• Own senior level client relationships and work to contribute strategic value beyond day-to-day campaign tactics
• Translate business directives and guide the service delivery teams by providing IT strategy
• Identify future customer requirements and assess their feasibility
• Manage compliance using a client defined framework spanning across IT Security
• Managed and Controlled Pre-Audit Activities, managed Security Awareness sessions
• Gaps/ Observations identified in the Audit replaced with client suggested compliances
• Working on Compliance and Internal Audit client engagements spanning across different functions in Canada along with client team
• Incident management, Vulnerability Prioritization, Controlling team members and follow-up with technical team for remediation and closures
• Preparing checklist document to perform vulnerability and security assessment for IT Infra
• Verification & validation of issues identified during assessment/audit
• Keeping the local & functional management team and offshore team updated on activities, risk & issues, performance and work distribution
• Business continuity management based on client directions which were based upon global industry best practices
• Defining crisis management framework and Infosec policies for the organization
• Develops and maintains project schedules using project management systems (such as Microsoft Project, Microsoft Enterprise Project Management
• Management of Resource Forecast, management & Resource Pooling
• Ensuring the24x7 operation of Infrastructure services
• Responsible for the achievement of SLA objectives and ensuring that compliance with contract terms and conditions is achieved
• Ensures team compliance with documented key Operations Management practices and procedures
• Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives
• Ensure correctness and actuality of all operational documentation and Process via regular audits
• Value adds to customer by working closely with the Transformation and Consulting group
• Act as the point of contact for all customer escalations and manage day to day Client relationship
• Identify upcoming customer requirements and assess their feasibility
• Review and approve all changes and Participate in Gap assessments
• Recruits project delivery staff and/or coordinates recruitment activities for projects and Identifying staff training needs and propose competence development program

• Responsible for service transition & service delivery for HCL Europe and North American Customers:
• Develop and document the preliminary scope of work, final scope of work, budget, Transition solution and preparing a viable project plan
• Perform and Manage DD and sign off on the coming Transition projects
• Transition Planning -Controlling and directing the cross-functional teams to analyze requirements, identify solutions and plan the project transitions or migrations
• Transition Management - Supporting, guiding and managing the technical team
• Managing project problems, conflict/issue resolution to ensure successful project lifecycle
• Maintenance of Project Plan and Schedule
• Business Assurance- working with incumbent and business owners to drive risk minimization, Determine Compliance and ensure future compliance and business continuity
• Ensuring Contract management - Tracking and reporting periodic progress against Project Plan till the completion of project and handing over the project to steady state team
• Regulatory Risk monitoring and ensuring processes covering the geographies of the project/client/sector
• Defining framework and process during the project
• Influence/Govern the internal teams such as HR, Procurement, Finance, administration etc
• To timely deliver the project
• DC build and move activities coordination, Planning, monitoring and Controlling Transformations of DC
• Planning and setting up of for offshore facility, setting up of the team for delivery management and handover the project to the SDM post transitions
• Client Relationship management, Onsite service owners/Delivery team management to discuss team’s performance & execute the Operations in an effective way
• Business Assurance - Responsible for handling Client escalations regarding missed SLAs and doing the Root Cause Analysis for the same during transition
• 3
• HCL Technologies Transition Lead – Delivery Manager March2014 – July2016

• Creating due diligence methodology and associated templates, also increasing the organizational awareness through workshops and presentations about the same
• Defining template and methodology for EGIL to work in transitions
• Defining and Streamlining the processes for starting a transition project in EGIL
• Managing and governing a team of resources to track the Initiation activities of various Transitions/Transformation projects
• Vendor Management - Procurement and selection of tools for offshore transformation projects
• Service improvement, SLA management and Stakeholder management, Delivery management for delivery management
• Training transition teams and hand holding them for Project work/escalations
• Presenting the progress reports to business leads for all the Transition/Transformation Initiation activities (across Business Units) on a weekly basis
• Working with the sales team to create solution documents and business case for internal/external bids
• Creating and Presenting Transition/Delivery Solutions, that includes Budgeting, Resource planning, detailing dependencies, Risk & mitigations
• Response for solutioning the scope of transition and transformation bids for clients in EU, UK and Middle East
• Ericsson India Global Limited Transition and Delivery Manager Nov/2011 – March2014
• Evaluated performance metrics to refine strategies for ongoing success.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Managed resources effectively to avoid unnecessary delivery delays.
• Managed risk assessment and mitigation strategies to protect project timelines and deliverables.
• Developed and maintained knowledgeable and productive team of employees.
• Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.

• -My Activities in various projects encompassed –
• Develop and document the preliminary scope of work, final scope of work, budget, Transition solution and preparing a viable project plan
• Perform and Manage DD and signoff on the coming Transition projects
• Transition Planning -Controlling and directing the cross-functional teams to analyze requirements, identify solutions and plan the project transitions or migrations
• Transition Management - Supporting, guiding and managing the technical team
• Managing project problems, conflict/issue resolution to ensure successful project lifecycle
• Maintenance of Project Plan and Schedule
• Tracking and reporting periodic progress against Project Plan till the completion of project and handing over the project to steady state team thereafter
• Business Assurance- working with incumbent and business owners to drive risk minimization, Determine Compliance and ensure future compliance and business continuity
• Ensuring Contract management - Tracking and reporting periodic progress against Project Plan till the completion of project and handing over the project to steady state team
• Influence/Govern the internal teams such as HR, Procurement, Finance, administration etc
• To timely deliver the project
• DC build and move activities coordination, Planning, monitoring and Controlling Transformations of DC
• Planning and setting up of for offshore facility, setting up of the team for delivery management and handover the project to the SDM post transitions
• Managing and Monitoring of the Global transitions of Datacenter & End User Computing Technologies (Service Desk, GAM, DC Ops, Windows, Unix, Databases) based on HCL framework
• IT Audit of Data Centers, NON-IT Infra, Conduct Vulnerability Assessment while leading Risk and Compliance Transition team
• Managing KT for Compliance and Internal Audit client engagements across US and Europe for GE & IBS
• Client Relationship management, Onsite service owners/Delivery team management to discuss team’s performance & execute the Operations in an effective way
• HCL Technologies Limited (Infrastructure Service Division) Senior Project Manager – PMO Dec/2007 to Oct/2011

• Clients – world’s largest fixed line and Internet provider based in UK
• Projects Undertaken:
• Business Process Analysis and Script Designing
• Analysis of existing business and manual processes
• Client, user, stakeholder and Operation team interactions for Process compilation and Requirement gathering thereafter making Requirement gathering document (RGD) for the software Scripts and applications to be developed
• Capturing the business and functional requirements to produce specification documents that meet both the Users and Developer’s needs
• Analyzing Feasibility and preparation of functional specification of the solutions for the client
• Design creation for ‘Change Requests’ and delivery of the same to development team
• Management, coordination and support of the Development team and Testing team to timely deliver the software solution
• Presentation and Demonstration of the final product to the Stakeholder
• Impact Analysis and cost specification and timeline specification of the project and deliverables
• Future Expansion and Business Creation Activities
• Engagement with Customer to finalize the future Enhancements in the Product and cost estimation and effort estimates for the same
• Rapid impact analysis for providing the estimates
• Solution designing
• Vendor and Client/Operational interaction for Gathering Network and OSS Impact and producing designs to cater the changes
• Work flow management with internal team members and with stake holders to produce the High level and low-level Solution designs solutions
• Preparing Design note and High level and low-level document for Telecom Network Products in accordance to the CMM level5 standards
• 6
• Infosys Technologies Limited Business Analyst05/2006 to12/2007

• Product innovations and Tariff creation
• Formulation of Distribution channel, Channel Partner and Retail channel and its expansion, apart from business profitability side it demanded looking into the financial and the legal aspects
• Sales promotion and achieving targets through coordination with all Circle Sales head and sales team
• Maintenance of relations with channel partner and timely distribution of their commissions
• Getting the delivery from the Stock vendors for timely delivery of Stock in all circles to boost sales and making the vendors adhere to the formulated process and timelines for delivery