Aman Sood
Mississauga,ON
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Supervisor
DHL Supply Chain, Shoppers Drug Mart
02.2022 - Current
- O Associate Development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training
- O Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates
- O Deliver associate orientation, training, performance reviews, and/or development as appropriate
- O Participate in the management of turnover among hourly staff consistent with the site turnover objectives
- O Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained
- O Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work
- O Participate in the completion of workshop action plans, projects and best practice sharing/ implementation
- O Manpower planning, equipment maintenance, workflow prioritization and daily scheduling
- O Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime
- O Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space)
- O Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative)
- O Maximizes quality and productivity by understanding job standards for each function and evaluating performance variances in order to identify root cause and corrective action
- O Key Performance Indicator tracking, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports
Operations Supervisor
CEVA Logistics
11.2021 - 01.2022
- Develop and provide excellent customer service to internal and external customers at all times
- Provide responsible supervision and control for all departmental activities
- Assist in the retention and training efforts of staff and of customers
- Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments
- Address all employee performance problems promptly and directly in accordance with personnel policies
- Oversee performance statistics
- Review and monitor shipment documentation for accuracy
- Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/ exported products
- Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations
- Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays
- Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations
- Ensure all policies and procedures are consistently administered
- Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews
- Communicate with operations manager regarding progress and problems or issues
- Maintain flexible work schedule include outside normal business hours and after hours on call rotation
- Effectively participate in and/or supervise department projects related to assigned area of responsibility.
WMS Implementation Supervisor
Traffic Tech Inc
03.2021 - 08.2021
- Manage WMS team members to ensure implementation targets and deadlines are met
- Assess workload in order to prioritize and assign projects
- Ensure day to day support is managed properly
- Acquire, manage, and distribute information to various parties; Internally, and Outside the company
- Implement and/or maintain procedures to ensure the team adheres to all processes while performing day to day duties
- Participate in in creation and maintenance of all WMS documentation (SOP and Training)
- Heavy involvement in the recruitment and selection of any/all future WMS team members
- Works closely with other departments for implementation and on-boarding process
- Provides scheduled updates to clients, and relevant internal parties
- Ensures stability of new account operations for proper hand off to on-going support
- Other WMS related tasks, as needed
Warehouse Operations Supervisor
TJX Canada
09.2020 - 01.2021
- Accountable day to day operations of assigned production area by providing leadership to Associates ensure daily and weekly production requirements are met, while maintaining cost efficiencies, operational, health and safety, quality and service standards
- Leading with a collaborative approach across shifts and supports a team of Associates in the execution of the plans and objectives, within the timelines, constraints, and available resources
- Planning for and responding to plans for current production and seasonal fluctuations to ensure effective execution to set targets and production plans
- Utilizing the Collective Bargaining Agreement to maximize business flexibility, while promoting positive
- Associate labour
Warehouse Supervisor
SCI LOGISTICS Walmart ecom
11.2017 - 09.2020
- Continuous improvement to ensure team's leading position on digital and data management through new technology refresh
- Monitoring 3PL provider SLA performance
- Provide administrative support tomultiple locations, including grievance tracking, maintenance of evergreen and the publishing of various reports
- Manage day to day logistics issues
- Actively participate in continuous improvement initiatives
- Workwithmanagement to identify trends in performance and opportunities for improvements
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Education
Bachelor's - information technology
York University
Toronto, ON03.2021
Skills
- Relationship Building
- Staff Development and Training
- Team Building
- Coaching and Mentoring
- Decision Making
- Multitasking and Organization
- Motivational Leadership
- Time Management
- Task Delegation
- Performance monitoring
- Operations Management
- Staff Supervision
Certification
January 2020 to Present
CSCS
April 2022 to Present
Certified supply chain specialist
CSCM
May 2021 to Present
Certified Supply Chain Manager
Languages
English
Full Professional
Timeline
Operation Supervisor
DHL Supply Chain, Shoppers Drug Mart
02.2022 - Current
Operations Supervisor
CEVA Logistics
11.2021 - 01.2022
WMS Implementation Supervisor
Traffic Tech Inc
03.2021 - 08.2021
Warehouse Operations Supervisor
TJX Canada
09.2020 - 01.2021
Warehouse Supervisor
SCI LOGISTICS Walmart ecom
11.2017 - 09.2020
Bachelor's - information technology
York University
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