Aman Sharma
Surrey,BC
Summary
Real estate agent at William Wright Commercial specializing in buyer contract management and negotiation. Proven track record of exceeding client expectations through proactive service and effective communication. Expertise in market analysis has led to successful property transactions and strong client relationships. Committed to providing exceptional service and honest advice for informed financial decisions in real estate.
Overview
11
11
years of professional experience
Work History
REAL ESTATE AGENT
William Wright Commercial
Surrey, BC
07.2024 - Current
- Managed contracts and negotiations to finalize purchases, exceeding customer expectations.
- Cultivated client relationships through networking, postcards, and cold calling.
- Represented buyers and sellers for developed and undeveloped properties.
- Engaged new clients by greeting and registering them to foster long-lasting connections.
- Advertised properties via websites, social media, and real estate guides.
- Followed up with potential buyers on builder incentives and local developments.
- Analyzed market conditions to advise clients on current activities and trends.
- Facilitated property showings and guided clients through the buying process.
Rail Operator
BCRTC
Vancouver, BC
07.2021 - Current
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Made decisions on safety and scheduling employees to support operational requirements.
- Called for emergency buses, relieved crew members and covered assignments during operational incidents.
- Triggered track switches and activated traffic signals by operating controls.
- Set up warning signals in front of and behind trains for emergency stops.
Transit Operator
TRANSLINK
Surrey, BC
08.2015 - 07.2021
- Customer service
- Provided information about area attractions and facility amenities.
- Accepted and processed fares.
- Transported customers to and from
- Operated with safety and skill to avoid accidents and delays.
- Helped elderly passengers or those with limited mobility enter and exit bus.
Customer Service Specialist
SAVE ON FOODS
Vancouver, BC
08.2014 - 06.2016
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Recorded product or service failure complaints and notified appropriate departments.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Described product highlights and benefits to help guide purchasing decisions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
DIPLOMA iN URBAN LAND ECONOMICS - Real Estate
UBC
BC06-2021
BBA - Business Administration
Kwantlen Polytechnic University
Surrey, BC05.2014
No Degree - MILITARY TRADE
CANADIAN ARMED FORCES
Vancouver, BCSkills
- Buyer contract management
- Market monitoring and analysis
- Presentation delivery
- Client-centric approach
- Self-sufficient worker
- Closing sales effectively
- Negotiation of contracts
- Commercial driving skills
- Strong communication abilities
- Resolving conflicts efficiently
- Genuine empathy in service
- Proactive service orientation
- Building relationships with clients
- Administrative task management
- Fundraising experience
- Public speaking skills
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
REAL ESTATE AGENT
William Wright Commercial
07.2024 - Current
Rail Operator
BCRTC
07.2021 - Current
Transit Operator
TRANSLINK
08.2015 - 07.2021
Customer Service Specialist
SAVE ON FOODS
08.2014 - 06.2016
DIPLOMA iN URBAN LAND ECONOMICS - Real Estate
UBC
BBA - Business Administration
Kwantlen Polytechnic University
No Degree - MILITARY TRADE
CANADIAN ARMED FORCES