Manjinder Singh
Calgary,AB
Overview
4
4
years of professional experience
Work History
Truck Driver
Light Speed Logistics
06.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
CUSTOMER CARE ADVISOR
CONCENTRIX
02.2022 - 05.2023
- Taking inbound calls helping customers solving their queries
- Maintain broad knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
- Skills: Strong verbal communication, Skilled in Microsoft Office Suite, Customer Service
Sales Floor/Cashier
Walmart
05.2020 - 02.2022
- Scan goods and collect payments
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Ensure safe work practice are followed including lifting and keeping a clean work area
- Achievements: Monthly Shining Star, Best Salesmen in months
- Skills: Customer Service, Sales Expert, Leadership
Education
Public Administration and Business Management -
Cape Breton University
01.2020
High School Education -
RICC Bassi Gujjran
01.2015
Skills
- Strong verbal communication
- Skilled in Microsoft Office Suite
- Customer Service
- Sales Expert
- Leadership
Languages
English
Full Professional
Personal Information
Date of Birth: 12/23/96
Additionalinformation
Available on request, 24/7 Shifts: Yes, Immediate
Timeline
Truck Driver
Light Speed Logistics
06.2023 - Current
CUSTOMER CARE ADVISOR
CONCENTRIX
02.2022 - 05.2023
Sales Floor/Cashier
Walmart
05.2020 - 02.2022
Public Administration and Business Management -
Cape Breton University
High School Education -
RICC Bassi Gujjran
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