Aman Sharma
Charlottetown,PE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
Charlottetown, PEI
03.2023 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
Supervisor
Bunzl Canada
10.2022 - 02.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Bachelor of Arts -
Humber College
Toronto, ON01-2019
Skills
- Policy Implementation
- Contract Management
- Workforce Management
- Performance Management
- Staff Development
- Operations Management
- Verbal and written communication
- Key Performance Indicators
- Team Leadership
- Lead Generation
- Policy administration
- Schedule oversight
- Goal Setting
- Technical Proficiency
Accomplishments
- 2022 Outstanding volunteer Award.
Languages
English
Professional
German
Professional
French
Professional
Certification
- CPR First Aid & Safety Services
- WHMIS Certification
Timeline
Manager
Wendy's
03.2023 - Current
Supervisor
Bunzl Canada
10.2022 - 02.2023
Bachelor of Arts -
Humber College