Aman Sachdeva
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Areas of expertise include cash handling and problem solving. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Mary Brown's
01.2023 - 09.2023
- Onboard and delivered exceptional services to customers during peak hours.
- Greeted customers with a warm and friendly attitude, creating a welcoming atmosphere.
- Accurately and efficiently processed customer orders using the restaurant's POS system.
- Handled cash, credit card, and mobile payment transactions, ensuring accuracy in all financial transactions.
- Provided menu recommendations and answered customer inquiries about food items and specials.
- Memorized all the menu items and guided customers to provide them ideal dining services.
- Helped train many new staff members using the technical system.
Team Lead/Customer service
Home Depot
09.2022 - 01.2023
- Greeted customers warmly and provided assistance with product inquiries and locating items in the store.
- Processed customer purchases accurately and efficiently using the point-of-sale system.
- Promoted Home Depot's credit card and loyalty programs to customers.
- Maintained a clean and organized cashier station.
- Assisted in restocking merchandise and ensuring shelves were well-maintained.
- Trained new cashiers in cash handling procedures and customer service best practices.
- Assisted in resolving customer disputes and processing returns and exchanges.
- Conducted cash register audits and maintained cash drawers in accordance with company policies.
Concierge
Allied Universal
03.2022 - 09.2022
- Provided personal services and assistance to all the clients during the shift.
- Oversee staff during shifts, delegating tasks, and ensuring smooth operations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests, and attended to any questions or concerns to provide outstanding customer service.
- Responded promptly to alarms, disturbances, and emergency situations.
- Assisted residents and visitors with inquiries and provided excellent customer service.
- Greeted all the clients and guided them to their respective designated areas.
- Maintained detailed incident reports and ensured accurate record-keeping.
Education
High School Diploma -
George Brown College
Toronto, ON08.2023
Skills
- Cash Register Operation
- Stocking and Replenishing
- POS Inventory System Operation
- Technical support
- Administrative Skills
- Critical Thinking
- Product knowledge
- Flexibility and transferability
- Cloud computing
- Layout Assistance
- Problem solving
- Point-of-sale (POS) Systems
Relevant Courses
- Network Administration
- Linux Essentials
- Web development
- Environmental Science
Certification
- Valid CPR & First aid certificate
- Security Guard license
- Smart Serve license
- Food Handler Certificate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Cashier/Customer Service
Mary Brown's
01.2023 - 09.2023
Team Lead/Customer service
Home Depot
09.2022 - 01.2023
Concierge
Allied Universal
03.2022 - 09.2022
High School Diploma -
George Brown College
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