Aman Rajani
Toronto,ON
Summary
Dedicated customer service professional with over 1 year of experience in troubleshooting technical issues through inbound calls, outbound calls, and chat support. Proven track record of achieving first-call resolution, ensuring customer satisfaction, and promoting value-added services. Adaptable team player with strong communication skills, adept at multitasking in a fast-paced 24/7 environment. Eager to contribute as a Brand Ambassador for Rogers, showcasing a customer-focused mindset and a passion for continuous learning and career development.
Overview
3
3
years of professional experience
Work History
Collection and Resolution Specialist
Simply Green Home Servicees Inc
Toronto, ON
10.2023 - Current
- Achieved a 95% success rate in resolving customer inquiries and complaints, surpassing established satisfaction targets.
- Implemented proactive measures based on data analysis, resulting in a 20% reduction in recurring issues and an enhanced overall customer experience.
- Streamlined resolution processes, reducing average handling time by 15%, identifying and addressing root causes, leading to a 25% decrease in escalations and improved customer satisfaction.
Resolutions Officer
KMB Law LLP
Markham, ON
04.2023 - 09.2023
- Drafted insightful reports on investigation findings and corrective actions, fostering informed decision-making and improving overall operational efficiency.
- Implemented cutting-edge technologies to enhance workplace productivity, resulting in streamlined processes and increased efficiency organization-wide.
- Executed legal actions for non-payment cases, utilizing court escalation for resolution, while actively contributing to management meetings and aligning updates with organizational goals.
- Managed diverse portfolios, including prominent brands such as Rogers, Hyundai, and Fido.
Risk Associate, Agent
President's Choice Financial
Markham, Toronto, Ontario
04.2022 - 03.2023
- Managed risks as a High-Risk Management (HRAM) Agent at President's Choice Financial, ensuring a secure financial environment and contributing to successful risk mitigation strategies.
- Delivered exceptional customer service by promptly addressing inquiries, enhancing client satisfaction, and fostering loyalty.
- Demonstrated effective communication in a service-oriented organization, playing a key role in creating successful collection strategies, identifying growth opportunities, and facilitating continuous improvement goals with senior leadership and support groups.
Debt Collector
President's Choice Financial
Markham, Toronto, Ontario
02.2022 - 03.2022
- Negotiated payment terms with delinquent accounts, significantly increasing collection rates and reducing outstanding debts.
- Ensured data accuracy through rigorous verification of account information, improving data integrity and streamlining collection processes.
- Implemented comprehensive collection strategies, including detailed documentation, skip tracing techniques, addressing hardship cases, maximizing recovery efforts, minimizing losses, and enhancing overall customer satisfaction.
Transaction Risk Investigator
Amazon
Hyderabad, India
10.2020 - 10.2021
- Applied strong judgment and analytical skills to reduce fraudulent activities, ensuring secure financial transactions and alignment with organizational goals within the TRMS team.
- Safeguarded order pipelines, resulting in heightened client trust, reduced processing delays, and an improved overall customer experience.
- Enhanced business objectives by recognizing performance indicators, conducting insightful analyses, and implementing data-driven strategies, leading to improved operational efficiency, increased revenue, and positive impacts on decision-making processes.
Education
Graduate Certificate - Management
Fleming College,
Toronto, ON04.2023
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Toronto, ON09.2022
BBA - Business Administration
St. Joseph, P.G. College
India, Hyderabad03.2019
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Product Knowledge and Upselling
- Multitasking and Adaptability
- Communication Skills
- Continuous Learning and Development
- Brand Ambassadorship
- Proficient in MS Office and well versed in software: TSYS (Total System Services, Inc)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collection and Resolution Specialist
Simply Green Home Servicees Inc
10.2023 - Current
Resolutions Officer
KMB Law LLP
04.2023 - 09.2023
Risk Associate, Agent
President's Choice Financial
04.2022 - 03.2023
Debt Collector
President's Choice Financial
02.2022 - 03.2022
Transaction Risk Investigator
Amazon
10.2020 - 10.2021
Graduate Certificate - Management
Fleming College,
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
BBA - Business Administration
St. Joseph, P.G. College
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