Aman Narang
Mississauga,ON
Summary
Innovative I&IT Leader with a passion for driving high performing large teams, Technology roadmap, Strategic planing, Project Execution , Financial planning, Budget forecasting, Management of large teams with a track of successfully deploying large Infrastructure and Cloud solutions. Strong focus on aligning I.T. Department activities with strategic business needs including cloud-computing, hardware, software, telecommunications. Solid track record of Hiring skilled staff , Managing large teams, Experienced in vendor management, Contract management and Client relationship management.
Twenty plus years of experience as an I.T. Professional in the Managed services, IT Outsourcing, Banking and Government agencies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager, I&IT Infrastructure Services
Metrolinx
01.2018 - Current
- Manage Metrolinx I&IT Infrastructure operations team's comprising of over 50+ staff supporting various Data centers, Offices, stations, Rail facilities and Garages etc. Focusing on uptime, scalability , resiliency and
- Manage a Capital Budget of over $10MM per year spend for Infrastructure refresh, and Operational budget of $26MM per year for I&IT Operations.
- Lead L2/L3 Infra support teams, external partners, vendors , Application teams, service providers providing 7/24 support.
- Responsible to modernize I.T Infrastructure, including migration of key systems to Azure cloud and SaaS platforms.
- Interface with various I&IT Platform owners, Business partners, Presto staff, Managed service providers , Contractors to determine business needs and align them into technology roadmap.
- Manage various I&IT services contract for critical systems such as CCTV, HPE data center care, Microsoft services, Cisco support, F5 load balancers, OKTA SSO, Softchoice, VMware,IP Turrets Varonis, Telus, Bell, Rogers, Accenture etc to ensure outcome of these contracts
- Established strong relationships with Portfolio owners, Business clients , Vendors, Service providers and Stakeholders,
- Implemented innovative solutions to overcome I&IT Operational challenges, leading to enhanced productivity levels
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
Senior I.T. Portfolio Manager- Technology
Scotiabank
01.2016 - 12.2017
- Managed bank’s 4 major programs such as Primary customer growth for Retail with $28Million in budget, O365 rollout in branches for over 40,000 users, Applications migration to Cloud.
- Chair regular project governance forums (e.g. Steering Committees, Tollgates) to review progress with key constituents.
- Provide portfolio level change leadership to ensure vision and objectives of large-scale programs are driven properly by ensuring change management are in place to deliver anticipated program benefits.
- Ensure program issues and risks are identified, quantified, managed and tracked and risks across program including financials are addressed on time. Monitor program level issues and risks and ensure relevant sub-project issues are exposed at program level.
- Facilitate resolution of core issues between multiple executive stakeholders where required.
- Ensure program commitments are achieved within agreed on time, cost, and quality parameters. Managed overall program budget, and allocates budgets to supporting projects.
- Manage relationships with Business executives, partners, vendors/service providers to enable new and existing services.
- Manage and oversee various Project Managers in making sure assigned Programs are on track in achieving their business objectives, Financials.
I.T. Product Manager - Cloud Services
Ricoh
02.2015 - 11.2016
- Provided leadership, set direction and established Technology roadmap for RICOH Cloud product comprising of IaaS, SaaS, PaaS unit to marketing teams, sales teams, collateral, pricing, competitive positioning for successful product launches.
- Managed all financial aspects of group, including, fiscal year Budget, forecasting, tracking, and regular status updates to senior management.
- Worked closely with Director Marketing, VP Services to review Technology and Digital roadmap planning along with implementation in conjunction with Ricoh Americas
- Manage cost effective development and deployment strategies including agile methodologies.
- Supported trade shows, customer events, Integration of products along with building strong relationship with partners, vendors and sales teams to drive revenue across service channels.
- Worked within Marketing to assist in establishing and implementing pricing strategies, Worked with Pricing Team on special pricing requests and bid opportunities.
- Managed, assisted and established financial aspects for Cloud services including Total cost of ownership, Licenses, maintenance and Initiatives budgets for cloud services
IT Solutions Manager
Hewlett Packard Enterprise
01.2000 - 11.2015
- Developed and launched New services, solutions for Enterprise clients built organically or by partnering with external vendors.
- Oversaw platform application development and other internal development initiatives.
- Drew on in-depth knowledge of business to provide business solutions by developing new software applications.
- Provided detailed technical design for enterprise solutions. Often was principal consultant who analyzed and developed enterprise technology solution.
- Developed customer technology solutions using various industry products and technologies.
- Transformed software development teams and drove discipline and new/enhanced standards for coding improvements
- Acted as principal consultant to analyze and develop enterprise technology solutions.
- Lead team in creation of RFP proposal’s and presentations.· Built and implemented HP Enterprise Cloud services products (HP Helion), AWS, Azure portfolio in across Canada from concept to production.(IaaS, SaaS, PaaS)
- Developed comprehensive understanding of business needs for Cloud products strategy by driving discussions with C-level executives. Translate business needs into technical reference roadmap and 2-3-year journey.
Technical Support Engineer
Tenet
01.1999 - 11.2000
- Assisted in development of new support tools, streamlining issue resolution processes across organization.
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
System Administrator
Hunjan Tools
09.1996 - 11.1998
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Provide Level 2/3 support for users on printing, users accounts
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel
Education
Bachelor of Science - Engineering
YCCE
Nagpur University1995
Skills
- Cloud-computing, data center co-location, managed hosting services - SaaS, PaaS and IaaS
- Infrastructure management, Budget Oversight, Deployment of new technologies, Contract management , New RFI's RFP
- Active Directory, O365, Exchange Server, Windows Server Update Services, Defender , Microsoft System Center Configuration Manager, In-tunes, Air watch
- Hardware lifecycle management, Currency upgrades
- Firewall's, Antivirus, SSL Certificates, Encryption, DNS, PKI, Cloud security
- Monitoring tools, Opsbridge, Solarwinds, Cisco DNAC, ISE, Prime
- Experienced working with ITSM frameworks including Service now
- Datacenter planning and implementation, power and cooling systems, server lifecycle management
- VMWare and Hyper-V infrastructure design, implementation and administration
- HP storage systems (SAN / NAS) implementation, troubleshooting and maintenance
- PCI Data Security Standards, Corporate Audit's, Remediation planning, Disaster recovery
- Talent development, Managing large operations team with 50 staff , Hiring new staff, Mentorship and Performance management for team
Certification
· HP Certified Cloud Architect
· Microsoft Certified Systems Engineer MCSE
· Microsoft Certified Product Specialist MCPS
Advanced Leadership - Schulich - York University
Timeline
Senior Manager, I&IT Infrastructure Services
Metrolinx
01.2018 - Current
Senior I.T. Portfolio Manager- Technology
Scotiabank
01.2016 - 12.2017
I.T. Product Manager - Cloud Services
Ricoh
02.2015 - 11.2016
IT Solutions Manager
Hewlett Packard Enterprise
01.2000 - 11.2015
Technical Support Engineer
Tenet
01.1999 - 11.2000
System Administrator
Hunjan Tools
09.1996 - 11.1998
Bachelor of Science - Engineering
YCCE
· HP Certified Cloud Architect
· Microsoft Certified Systems Engineer MCSE
· Microsoft Certified Product Specialist MCPS
Advanced Leadership - Schulich - York University