Aman Malhotra
Burnaby,British Columbia
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
TFG Financial Corporation
Burnaby, BC
02.2023 - 01.2024
- Prepared lease paperwork and obtained signatures and scheduling payments for new lessee/ co borrower.
- Preparing Account statement and buyout quote for client's looking to get early purchase option.
- Issuing Power of Attorney to clients looking to get their vehicle insured from an insurance company.
Digital Care Consultant
Rogers Communications Canada Inc.
Burnaby, BC
05.2023 - 08.2023
- Answered customer inquiries over Bold Chat and provided accurate information regarding products and services.
- Using one view to assist clients with best available offers and deals.
- Making changes to costumer profile using MAESTRO/ V21.
- Assist shaw clients to migrate to Rogers platform after the acquisition happened.
Supervisor
Bulk Barn
Richmond, BC
08.2021 - 11.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
Process Assistant
Amazon
Delta, BC
09.2021 - 06.2022
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Responded to advanced issues with professional and relationship-focused approach.
- Maintaining a right balance between the stow and induct rate.
Cashier
Loblaws, Burnaby
, British Columbia
03.2020 - 03.2021
- Assisted with purchases, locating items and signing up for rewards programs
- Inspected items for damage and obtained replacements for customers
- Scanned customer purchases, supporting transactions to streamline sales process.
Sales Associate
Winners
Vancouver, British Columbia
09.2019 - 09.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Account Manager
Midland Credit Management
Delhi, India
11.2017 - 09.2019
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Secured payments by following up with customers which disregarded promise to pay.
- Conveyed current account information and obtained payments by using pre-scripted statements.
Education
MBA - FINANCE
University Canada West
Vancouver, BC07.2021
BBA - BUSINESS
Kasturi Ram College of Higher Education
Delhi, India04.2016
High School Diploma -
Sri Guru Nanak Public School
Delhi, India04.2013
Skills
- Cash drawer balancing
- Pricing and Markdowns
- POS systems
- Merchandise restocking
- Customer Relations
- Complaint Resolution
- Product recommendations
- Credits and Refunds
- Customer service
- Critical thinking
- People skills
- Excel spreadsheets
- Trained on Salesforce, LMS & ESC
- Trained on Maestro, One View, and V21
Certification
- Serve it Right License - [2020-2025]
- Food safety Certification - [29 June,2022-28 June,2027]
- Class 5 BC Driver's License
- First Aid certified (OFA level 1)
Timeline
Digital Care Consultant
Rogers Communications Canada Inc.
05.2023 - 08.2023
Senior Customer Service Representative
TFG Financial Corporation
02.2023 - 01.2024
Process Assistant
Amazon
09.2021 - 06.2022
Supervisor
Bulk Barn
08.2021 - 11.2022
Cashier
Loblaws, Burnaby
03.2020 - 03.2021
Sales Associate
Winners
09.2019 - 09.2020
Account Manager
Midland Credit Management
11.2017 - 09.2019
MBA - FINANCE
University Canada West
BBA - BUSINESS
Kasturi Ram College of Higher Education
High School Diploma -
Sri Guru Nanak Public School
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