Aman Lather
Surrey,BC
Summary
Customer-focused and adaptable business professional with 2+ years of customer service and business support experience across transportation, administration, operations, and client-facing environments. Experienced in handling customer inquiries, resolving service issues, coordinating requests, maintaining accurate records, and communicating with customers through phone, email, and digital platforms. Strong ability to remain calm and empathetic in fast-paced situations while identifying practical solutions and maintaining a positive customer experience. Business Administration background with strong proficiency in Microsoft Office, Excel, CRM systems, data entry, documentation, scheduling, and administrative support. Comfortable learning new technology and working independently in remote environments. Available to support flexible schedules, including weekdays, evenings, weekends, and statutory holidays.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative (CSR)
Trusty Truckers
11.2024 - Current
- Provide professional and responsive customer service while supporting customers with inquiries, service requests, delivery-related concerns, and general assistance.
- Communicate with customers, drivers, and internal teams to identify issues and coordinate timely solutions.
- Handle multiple customer and operational requests while maintaining accuracy and a positive customer experience.
- Listen actively to customer concerns, demonstrate empathy, and work toward practical resolutions.
- Follow up on customer issues and ensure requests are properly documented and communicated to the appropriate team.
- Maintain accurate customer and service records while completing administrative and documentation requirements.
- Use digital systems, communication platforms, spreadsheets, and internal tools to track information and support daily operations.
- Work effectively in a fast-paced environment where priorities and customer needs can change throughout the day.
- Collaborate with team members to resolve escalated issues and improve service outcomes.
- Maintain professionalism and patience when dealing with time-sensitive or challenging customer situations.
Office Administrator
Ulala Technologies Ltd.
10.2022 - 10.2024
- Provided day-to-day administrative and customer support to ensure smooth office operations.
- Responded to inquiries through phone, email, and other communication channels while maintaining professional and timely communication.
- Managed documentation, data entry, records, filing, and general administrative tasks with strong attention to detail.
- Assisted with scheduling, correspondence, reports.
- Managed multiple priorities simultaneously while meeting deadlines in a fast-paced business environment.
- Assisted with resolving administrative issues and followed up to ensure requests were completed accurately.
Education
BACHELOR'S DEGREE - BUSINESS
Capilano University
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- Customer Management Platforms
- Data Entry Systems
- Digital Communication Tools
- Online Scheduling Platforms
- Web-Based Business Applications
- Customer Service
- Active Listening
- Empathy
- Communication
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Multitasking
- Time Management
- Organization
- Attention to Detail
- Adaptability
- Teamwork
- Decision Making
- Patience
- Professionalism
- Positive Attitude
- Ability to Work Effectively Under Pressure
Affiliations
- Student President – Capilano University
Represented students and supported student engagement and campus initiatives
Coordinated student activities, meetings, and events
Developed strong leadership, communication, and conflict-resolution skills
Worked collaboratively with students, faculty, and administration
Certification
- Microsoft Excel Certification
- Microsoft Office / Microsoft Word Certification
- Customer Service Certification
- Call Centre / Contact Centre Customer Service Certification
- CRM Certification (HubSpot, Salesforce, etc.)
Timeline
Customer Service Representative (CSR)
Trusty Truckers
11.2024 - Current
Office Administrator
Ulala Technologies Ltd.
10.2022 - 10.2024
BACHELOR'S DEGREE - BUSINESS
Capilano University