Summary
Overview
Work History
Skills
Certification
Reference
Timeline
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AMAN KUMAR

AMAN KUMAR

Kamloops,BC

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer issues, enhancing overall satisfaction. Specialized skills include customer service, inventory management, and sales techniques, with strong communication and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Canadian Superstore
Kamloops, British Columbia
10.2024 - 04.2025
  • Processed customer transactions efficiently through accurate cash register operations.
  • Enhanced customer service experience by collaborating with team members on best practices.
  • Provided assistance to customers regarding product inquiries and purchase decisions.
  • Collaborated with team members to enhance customer service experience.

Customer Service Executive

Amazon
Delhi, India
08.2022 - 04.2023
  • Resolved 98% of customer queries within 24 hours, maintaining a 94% customer satisfaction rate.
  • Analyzed customer accounts, reducing policy abuse incidents by 20% in the first quarter.
  • Rehired for full-time employment due to excellent performance during the contract period.
  • Managed over 100 customer service tickets daily, ensuring timely and accurate resolution.

Skills

  • Customer service
  • Conflict resolution
  • Retail sales
  • Team collaboration
  • Effective communication
  • Product knowledge

Certification

  • Intermediate First Aid (CPR)
  • Food Safe
  • WHMIS Training
  • Naloxone Training

Reference

  • Julius

julius.biibi@cmhakamloops.ca

  • Shubham

rshubhaj@amazon.com

Timeline

Retail Sales Associate

Canadian Superstore
10.2024 - 04.2025

Customer Service Executive

Amazon
08.2022 - 04.2023

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AMAN KUMAR