Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aman Kumar

Hamilton,ON

Summary

Customer Experience professional with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Coach
Burlington, Ontario
09.2024 - Current
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built relationships with customers to encourage repeat business.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.

Department Manager

H&M Hennes & Mauritz
Burlington, ON
05.2023 - 09.2024
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and managed department budget to monitor financial performance and minimize expenses.

Store Operations Manager

JYSK Canada
Burlington, ON
06.2022 - 01.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain a quarterly budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Visual Merchandising Manager

Walmart Canada
04.2021 - 06.2022
  • Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Updated pricing and signage to complete product displays and educate customers.

Customer Experience Salesfloor Department Manager

Walmart
08.2020 - 04.2021
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service in a 100M store.
  • Trained new employees on the overall company and department-specific policies and procedures.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Diploma - Health, Wellness & Fitness

Mohawk College of Applied Arts And Technology
Hamilton, ON
12.2019

Skills

  • Relationship building and management
  • Operations
  • Scheduling
  • POS systems operations
  • Leadership Competency
  • Stock management
  • Conflict resolution
  • Critical thinking
  • Good listening skills
  • Verbal and written communication
  • Multitasking abilities
  • Growth planning
  • Staff Management

Certification

Joint Health & Safety Committee Certification (part I & II)

Responsibilities and powers of the health and safety representative include:

  • Identify workplace hazards [s.8(100)]
  • Inspect the workplace at least once a month [s.8(6)]
  • Consult on workplace testing [s.8(11)]
  • Make recommendations to the employer [s.8(10)]
  • Investigate work refusals[s.43(4)] and serious accidents [s.8(14)].

Certified Operator - Johnston Equipment

  • Walkie Stacker
  • Bravi Sprint
  • Walkie

Timeline

Sales Associate

Coach
09.2024 - Current

Department Manager

H&M Hennes & Mauritz
05.2023 - 09.2024

Store Operations Manager

JYSK Canada
06.2022 - 01.2023

Visual Merchandising Manager

Walmart Canada
04.2021 - 06.2022

Customer Experience Salesfloor Department Manager

Walmart
08.2020 - 04.2021

Diploma - Health, Wellness & Fitness

Mohawk College of Applied Arts And Technology

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Aman Kumar