Summary
Overview
Work History
Education
Skills
References
Timeline
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Aman K. Singh

Toronto,ON

Summary

Dynamic Shift Manager at McDonald’s with proven expertise in team leadership and customer satisfaction. Skilled in QuickBooks and financial recording, I successfully enhanced sales strategies and fostered a collaborative environment, resulting in improved team morale and operational efficiency. Recognized for resolving customer complaints swiftly, ensuring repeat business and loyalty.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald’s
07.2022 - Current
  • Customer Satisfaction: Consistently maintained high customer service standards by resolving complaints promptly, along with implementing feedback.
  • Hiring and Training: Participated in recruitment efforts, interviewing and onboarding new team members, along with delivering comprehensive training programs.
  • Scheduling and Task Assignment: Created and managed shift schedules, ensuring optimal staffing levels with delegated tasks for the team.
  • Sales Monitoring: Tracked daily sales metrics, and identified trends to inform promotional strategies and upselling techniques.
  • Team Leadership: Fostered a positive and collaborative work environment through mentorship and conflict resolution, and was recognized for motivating staff and boosting morale.
  • Inventory Management: Monitored stock levels, and coordinated with suppliers to maintain inventory accuracy and avoid shortages.

Crew Member

McDonald’s
12.2019 - 06.2022
  • Teamwork: Collaborated with fellow crew members to ensure smooth kitchen and front-of-house operations during peak hours.
  • Customer Service: Maintained a positive attitude and professional demeanor, contributing to repeat customer visits and positive feedback.
  • Cash Handling: Operated point-of-sale systems with accuracy, processing cash, credit, and mobile payments efficiently, and adhered to company protocols for financial transactions.
  • Communication: Demonstrated active listening and problem-solving skills to ensure guest satisfaction, and team alignment.

Education

Computerized Accounting -

IBT College
Toronto, ON

Business Administration & Commerce -

Canada College
Montreal, QC
01-2021

Post Graduation Diploma in Marketing Management - (PGDMM)

Punjab University
Chandigarh, India
01-2019

Bachelor's of Commerce -

Punjab University
Chandigarh, India
01-2018

Skills

  • QuickBooks
  • Sage 50
  • Payroll
  • Bookkeeping
  • Financial recording
  • Communication
  • Problem solving
  • Team leadership

References

References available upon request.

Timeline

Shift Manager

McDonald’s
07.2022 - Current

Crew Member

McDonald’s
12.2019 - 06.2022

Computerized Accounting -

IBT College

Business Administration & Commerce -

Canada College

Post Graduation Diploma in Marketing Management - (PGDMM)

Punjab University

Bachelor's of Commerce -

Punjab University

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Aman K. Singh