Aman K. Singh
Shift Manager
Toronto,ON
Summary
Detail-oriented and highly motivated individual with foundational knowledge of accounting principles and financial recordkeeping. Educated in invoice processing, financial recording, accounts receivable and payable, payroll, and reconciling accounts with accuracy and efficiency. Proficient in accounting software, such as QuickBooks and Sage. Extensive experience exceeding five years in customer service, skilled in effectively handling inquiries, resolving complaints, recognized for outstanding performance and leadership, earning promotions from Crew Member to Crew Trainer, Team Leader, and Manager. Proven ability to lead teams, optimize workflows, and exceed performance targets. and ensuring customer satisfaction. Eager to contribute to a dynamic finance team and grow within the accounting field through hands-on experience and continuous learning.
Skills
- MS Word, Excel, PowerPoint
- Proficient in Sage 50 and QuickBooks
- Account receivables and account payables
- Effective written and verbal communication
- Multitasker and maintain a high level of accuracy
- Knowledge of basic payroll
- Financial recording
- Problem solving
- Quick learner
- Organizational skills
- Proven team leadership
- Compliance with the policies
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald’s
07.2022 - Current
- Customer Satisfaction: Consistently maintained high customer service standards by resolving complaints promptly, along with implementing feedback.
- Hiring and Training: Participated in recruitment efforts, interviewing and onboarding new team members, along with delivering comprehensive training programs.
- Scheduling and Task Assignment: Created and managed shift schedules, ensuring optimal staffing levels with delegated tasks for the team.
- Sales Monitoring: Tracked daily sales metrics, and identified trends to inform promotional strategies and upselling techniques.
- Team Leadership: Fostered a positive and collaborative work environment through mentorship and conflict resolution, and was recognized for motivating staff and boosting morale.
- Inventory Management: Monitored stock levels, and coordinated with suppliers to maintain inventory accuracy and avoid shortages.
Crew Member
McDonald’s
12.2019 - 06.2022
- Teamwork: Collaborated with fellow crew members to ensure smooth kitchen and front-of-house operations during peak hours.
- Customer Service: Maintained a positive attitude and professional demeanor, contributing to repeat customer visits and positive feedback.
- Cash Handling: Operated point-of-sale systems with accuracy, processing cash, credit, and mobile payments efficiently, and adhered to company protocols for financial transactions.
- Communication: Demonstrated active listening and problem-solving skills to ensure guest satisfaction, and team alignment.
Education
Computerized Accounting -
IBT College
Toronto, ONBusiness Administration & Commerce -
Canada College
Montreal, QC01-2021
Post Graduation Diploma in Marketing Management - (PGDMM)
Punjab University
Chandigarh, India01-2019
Bachelor's of Commerce -
Punjab University
Chandigarh, India01-2018
Timeline
Shift Manager
McDonald’s
07.2022 - Current
Crew Member
McDonald’s
12.2019 - 06.2022
Computerized Accounting -
IBT College
Business Administration & Commerce -
Canada College
Post Graduation Diploma in Marketing Management - (PGDMM)
Punjab University
Bachelor's of Commerce -
Punjab University