Aman Khalid
Milton,Canada
Summary
Banking professional with over 12 years of experience in leading financial institutions across Canada. Expertise in business process optimization and stakeholder collaboration, leveraging Microsoft 365 tools to enhance productivity. Proven ability to implement Microsoft Copilot and declarative agent capabilities, resulting in reduced manual tasks and improved knowledge access. Committed to supporting secure and compliant AI adoption in regulated environments.
Overview
12
12
years of professional experience
Work History
AI Automation & Agent Development
Self Learning
Toronto, Ontario
11.2024 - Current
- Designed and deployed custom and declarative Copilot agents to automate repetitive knowledge tasks for small teams.
- Built agents focused on:
Knowledge retrieval from approved document libraries
Standardized responses using controlled data sources
Summarization and explanation of internal documentation - Followed enterprise-style practices including scoped access, clear ownership, testing, and iterative improvement.
- Emphasized governance, predictability, and user trust over experimentation.
Senior Financial Advisor – Retail & Small Business
Scotiabank
Oakville, Canada
11.2018 - Current
- Manage and advise a portfolio of 500+ high-net-worth clients, ensuring compliance with banking regulations and internal risk frameworks.
- Partner with branch leadership, operations, and internal technology teams to improve workflows using Microsoft 365 tools.
- Worked with internal departments to design, test, and validate declarative Copilot agents using approved SharePoint content to: Improve access to internal policies and procedures, reduce time spent searching documents and emails, and support frontline teams with consistent, approved information.
- Participated in pilot testing, user feedback collection, and refinement to ensure agents behaved within defined data boundaries and permissions.
- Acted as a business representative in discussions related to AI governance, access controls, and responsible Copilot usage.
- Contributed ideas to reduce SLA delays and improve internal application and credit workflow efficiency by 35%.
Financial Advisor – Retail/Small Business
TD Canada Trust
Milton, Canada
07.2018 - 11.2018
- Developed new business relationships through community outreach and referral generation.
- Structured small business credit deals and collaborated with credit adjudication teams.
- Delivered end-to-end banking support to retail and small business clients, including investments and lending.
Financial Services Representative
CIBC
Halton Region, Canada
01.2014 - 07.2018
- Assisted small business clients with day-to-day banking and introduced them to lending, investment, and insurance solutions.
- Referred qualified leads to senior business advisors and investment consultants.
- Awarded 100% Club Member in 2018 for exceeding annual sales targets.
Education
Bachelor of Business Administration - Finance
Hamdard University
Pakistan01.2012
Skills
- Small business lending
- Credit risk assessment
- Client relationship management
- CRM and digital banking tools
Microsoft 365 applications
- AI governance and optimization
- Business process improvement
- Stakeholder management
- Declarative and custom copilot agents
Awards
- Top 10%, 25%, 40% Advisor Category – Scotiabank (2022, 2023,2024)
- Exceeded Quarterly Targets by 150%+ – Scotiabank (2021)
- 100% Employee Club Member – CIBC (2018)
References
Available upon request.
Skills And Highlights
- Microsoft 365 Copilot
- Declarative & Custom Copilot Agents
- Microsoft Graph Concepts
- SharePoint Online
- Small Business Lending & Advisory
- Credit Structuring & Risk Assessment
- Client Relationship Management
- Community Engagement & Referral Growth
- Bilingual: English, Urdu, Hindi
- CRM Systems & Digital Banking Tools
Timeline
AI Automation & Agent Development
Self Learning
11.2024 - Current
Senior Financial Advisor – Retail & Small Business
Scotiabank
11.2018 - Current
Financial Advisor – Retail/Small Business
TD Canada Trust
07.2018 - 11.2018
Financial Services Representative
CIBC
01.2014 - 07.2018
Bachelor of Business Administration - Finance
Hamdard University