Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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AMAN JISHTU

Edmonton,AB

Summary

Results-driven professional with a strong background in process optimization and data analysis at Amazon Canada Fulfillment Services. Proven ability to enhance workflow efficiency and achieve SLA targets. Skilled in KPI tracking and report preparation, complemented by effective communication and problem-solving abilities. Committed to delivering exceptional results and continuous improvement.

Overview

20
20
years of professional experience

Work History

Process Assistant

AMAZON CANADA FULFILLMENT SERVICES ULC
Acheson, Alberta
02.2023 - Current
  • Developed and maintained accurate records of process metrics and KPIs.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.

Fulfillment Associate

AMAZON CANADA FULFILLMENT SERVICES ULC
HAMILTON, Ontario
05.2020 - 02.2023
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Communicated effectively with other departments regarding order status updates.
  • Utilized warehouse management system to track inventory and maintain records of shipments.

Coffee Specialist

ALSHAYA GROUP
DOHA, QATAR
05.2017 - 11.2019
  • Educated customers on the benefits of different types of coffees, brewing methods, and equipment.
  • Ensured compliance with applicable food safety regulations during handling and storage of coffee beans.
  • Provided excellent customer service with a friendly attitude at all times.
  • Developed special blends of coffee based on customer requests or seasonal trends.
  • Trained staff members in proper beverage preparation techniques and procedures.

Team Leader

AURIC PACIFIC
SINGAPORE, SINGAPORE
01.2014 - 11.2016
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to assess individual team member progress.

Wine Specialist

LP + TETSU
SINGAPORE, SINGAPORE
01.2012 - 01.2014
  • Participated in industry trade shows to network with vendors and discover new products.
  • Educated customers about the history, flavor profiles and characteristics of various wines.
  • Trained staff in proper wine service techniques and etiquette.
  • Worked closely with suppliers on pricing negotiations for bulk orders.

F&B Manager

THE PAVILION
MELBOURNE, AUSTRALIA
12.2009 - 07.2011
  • Maintained updated records of all transactions for accurate tracking purposes.
  • Collaborated with chefs to create new recipes for menu items that meet customer expectations.
  • Managed food preparation, presentation, and service quality standards.
  • Developed and implemented F&B strategies to maximize customer satisfaction.

Kitchen Assistant Intern

CUMULUS INC
MELBOURNE, AUSTRALIA
06.2009 - 02.2010
  • Assisted in the preparation of food items such as salads, sauces, and desserts.
  • Cleaned kitchen equipment and utensils, including pots, pans, dishware, and glassware.
  • Performed daily checks of refrigerator temperature logs to ensure safety.

F&B MANAGEMENT TRAINEE

ACCOR
BATH SPA, UK
05.2005 - 05.2006
  • Collaborated with senior management to ensure successful implementation of projects.
  • Monitored inventory levels and adjusted purchasing plans accordingly.
  • Supported staff training, development and evaluation.
  • Learned company processes, procedures and employee role functions.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

OXFORD BROOKES UNIVERSITY
OXFORD, UK
04-2009

Some College (No Degree) - ADVANCE DIPLOMA IN VITICULTURE

UNIVERSITY OF ADELAIDE
ADELAIDE, SOUTH AUSTRALIA

Some College (No Degree) - ADVANCE DIPLOMA IN CULINARY ARTS

MELBOURNE INSTITUTE OF TOURISM AND HOSPITALITY
MELBOURNE, AUSTRALIA

Some College (No Degree) - CERTIFICATE IN MIXOLOGY

VICTORIAN BAR SCHOOL
MELBOURNE, AUSTRALIA

Some College (No Degree) - CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY

THE ROYAL INSTITUTE OF PUBLIC HEALTH
LONDON, ENGLAND

Skills

  • Process optimization
  • Data analysis
  • Inventory management
  • Report preparation
  • KPI tracking
  • Workflow improvement
  • Process flows
  • SLA accomplishment

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

  • HIKING
  • COOKING
  • GARDENING
  • SPENDING TIME WITH MY PETS

References

References available upon request.

Timeline

Process Assistant

AMAZON CANADA FULFILLMENT SERVICES ULC
02.2023 - Current

Fulfillment Associate

AMAZON CANADA FULFILLMENT SERVICES ULC
05.2020 - 02.2023

Coffee Specialist

ALSHAYA GROUP
05.2017 - 11.2019

Team Leader

AURIC PACIFIC
01.2014 - 11.2016

Wine Specialist

LP + TETSU
01.2012 - 01.2014

F&B Manager

THE PAVILION
12.2009 - 07.2011

Kitchen Assistant Intern

CUMULUS INC
06.2009 - 02.2010

F&B MANAGEMENT TRAINEE

ACCOR
05.2005 - 05.2006

Bachelor of Science - Hotel, Resort And Restaurant Management

OXFORD BROOKES UNIVERSITY

Some College (No Degree) - ADVANCE DIPLOMA IN VITICULTURE

UNIVERSITY OF ADELAIDE

Some College (No Degree) - ADVANCE DIPLOMA IN CULINARY ARTS

MELBOURNE INSTITUTE OF TOURISM AND HOSPITALITY

Some College (No Degree) - CERTIFICATE IN MIXOLOGY

VICTORIAN BAR SCHOOL

Some College (No Degree) - CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY

THE ROYAL INSTITUTE OF PUBLIC HEALTH

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