Hi, I’m
Aman Grewal
Calgary,AB
Summary
Knowledgeable and skilled Technical Support Specialist with experience working with various e-commerce platforms and on projects that included coding, programming with client interface experience. Brings in a 4 year Bachelors of Technology, a Web Development Diploma along with 5 years of experience working for large companies.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
years of professional experience
Work History
Bold Commerce
Tier 2 Specialist
02.2021 - Current
Job overview
- Work on Jira tickets with Developers.
- Work on Robo integrations for the Apps on Shopify platform.
- Perform QA for the internal app integrations for shopify themes.
- Making API calls using Postman for the stores if required, for staging and production both.
- Working with Postman to generate Access tokens for a store, adding payments to an order, making sure the order information is all carried correctly while testing, etc
- View the logs for stores using Bugsnag.
- Triage a constant stream of escalations from Tier-1 team.
- Interact with merchants (if required) through email and call.
- Translate highly technical solutions into a simple language so that it is easy to understand for Tier-1 teams and merchants.
- Write detailed tickets, reports and summarize findings.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Work on Confluence to document a code fix that was not documented earlier.
Bold Commerce
Installs Expert
03.2019 - 01.2021
Job overview
- Perform Robo or manual install of the app as per store’s requirement and theme complexity.
- If required, provide detailed information about the technical specifications of the software.
- Documented the manual install fixes done on custom themes.
Shaw Communifcations
Customer Solutions Expert
02.2019 - 10.2019
Job overview
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully closed potential sales.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Grew sales and boosted profits by keeping up with weekly/monthly targets.
Integrated Engineering Software
Website Manager
02.2018 - 02.2019
Job overview
- Coding and designing of new pages to be added to the website or update the existing ones in asp.net
- Prepare marketing emails that require coding.
- Manages Google AdWords and Analytics accounts of the company
- Designed & developed online Blog for the Company website
- Programming the Software keys (Physical Dongle) and DVDs before shipping to the customer
- Performed validation on completed sites including the debugging and solutions to technical challenges.
City of Winnipeg
Corporate Web Services Specialist (Intern)
01.2018 - 02.2018
Job overview
- Modified the webpages of City of Winnipeg’s internal website according to fresh look and feel as required by the Department
- Worked on Adobe Illustrator to make the emergency icons for various departments – Fire, Police
- Hydro, Traffic, Power, Health, etc
- Designed the elections leaderboard with the JavaScript timer
- Developed the Parking Forms for the City’s Online Parking Store and created pdfs of city area maps
- Worked on their Server to publish the new webpages live.
Bharti Airtel
Network Engineer
05.2015 - 10.2015
Job overview
- Supported Design Communication Network
- Troubleshooting the network traffic problems in the city area
- Establishes and maintains network performance
- Made network systems of the company, like LAN, WAN, usable for all
- Protect systems from cyber threats, including bugs, malware, and hacking attempts.
Education
University of WinnipegWinnipeg, MB
Post Graduate Diploma from Web Development
01.2018
University Overview
- Internship: Corporate Web Services Expert, City of Winnipeg, Completed 2018
Amritsar College of Engineering And TechnologyIndia
Bachelor of Technology from Electronics And Communications
08.2015
Skills
- Technical Writing
- Quality Assurance
- Debugging Skills
- Organizational Skills
- Technical Support and Assistance
- Programming
- Tracking and Documentation
- Website Maintenance
- Verbal and Written Communication
- Web Design
- JIRA and Confluence
- HTML
- JavaScript
- Bug Fixes
Computer Languages
HTML, CSS, JavaScript, jQuery, PHP, SQL, React (Learning).
Basic knowledge of C++, XML, Java, MVC, asp.net.
Softwares worked with:
VS Code, iTerm, Docker, Postman, Bugsnag, PHPStorm, Zendesk, Util, Atlassian, Jira, Sequel Pro, Sales Force,
Brackets, Atom, Sublime Text, Dreamweaver.
Adobe Illustrator, Gimp, Adobe Photoshop, Adobe Animate CC
Timeline
Tier 2 Specialist
Bold Commerce
02.2021 - Current
Installs Expert
Bold Commerce
03.2019 - 01.2021
Customer Solutions Expert
Shaw Communifcations
02.2019 - 10.2019
Website Manager
Integrated Engineering Software
02.2018 - 02.2019
Corporate Web Services Specialist (Intern)
City of Winnipeg
01.2018 - 02.2018
Network Engineer
Bharti Airtel
05.2015 - 10.2015
University of Winnipeg
Post Graduate Diploma from Web Development
Amritsar College of Engineering And Technology
Bachelor of Technology from Electronics And Communications
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