Aman Gandhi
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Moreover, proactive Warehouse Associate recognized for 2 years of hands-on experience in shipping and receiving freight, creating shipping documents, pulling inventory and monitoring shipments.
Overview
5
5
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
The Home Depot
05.2021 - Current
- Efficient inbound and outbound warehouse associate skilled in inventory control and warehouse safety. Extensive knowledge of shipping and receiving procedures with extensive knowledge of all kind of retail products.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Experience Associate
Ixigo
01.2020 - 03.2021
- Handle high volume of low to medium complex customer service requests and incidents related to generating PNR’s, cancellation, baggage information and seat allotment issues.
- Asked customers questions to determine, verify and solve common problems.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
Customer Administrator
Frankit
03.2018 - 11.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Education
BBA - Project Management
Yorkville University
North York, On09.2023
BBA - Business Administration
Lifeway College
Auckland,Nz11.2014
Skills
- Customer Care
- Performance Feedback
- Inbound and Outbound Calling
- Quality Assurance Controls
- Baggage Handling
- Customer Service and Assistance
- Customer Order Fulfillment
- Shipment Sorting
- Inventory Control
- Shipping and Receiving
- Project Management
Timeline
Inbound and Outbound Warehouse Associate
The Home Depot
05.2021 - Current
Customer Experience Associate
Ixigo
01.2020 - 03.2021
Customer Administrator
Frankit
03.2018 - 11.2019
BBA - Project Management
Yorkville University
BBA - Business Administration
Lifeway College
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