Risk Mitigation Planning
Aman Dhanota
TruckRight Champion / Driver Trainer
69 Palacebeach Trail, Hamilton,ON
Summary
Veteran IT manager with over 10 years of experience leading organizational technology strategy. Drafts organizational policy to define standards for technology oversight and use.
Organized Business Owner with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with years of management expertise.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Truckright Champion / Driver Trainer
Laidlaw Carriers Bulk GP Inc.
Hamilton, ON
10.2021 - Current
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Developed and implemented training materials and course updates.
- Conducted test screenings for new candidates and tabulated results.
- Coordinated training programs and curriculum to train new employees on bulk product transportation.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Identified issues, analyzed information and provided solutions to problems.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Led project teams through design, construction and launch process.
Business Owner
2584356 Ontario Inc.
Hamilton, ON
05.2017 - 10.2021
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Transported hazardous materials without incident.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
IT Consultant
Freelance
Hamilton, ON
05.2017 - 10.2021
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Sales and Technical Support Manager
Distributel / Acanac
Mississauga, ON
03.2007 - 05.2017
- Guided organizational technology strategy and roadmaps.
- Coordinated ongoing technical training and personal development classes for staff members.
- Saved over $1.5 million through documentation and training.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Executed troubleshooting and server support in both in-person and remote situations.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Tested hardware and software within tightly controlled sandbox environment prior to release to production.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recorded and edited videos for use in later courses or by remote learners.
- Gathered and organized supplementary material to support structured lessons.
- Recruited and trained over 50 new members of sales and technical support team.
- Analyzed and developed service goals for in-bound call center.
Education
Some College (No Degree) - Mechanical Engineering Technology
Humber College
Toronto, ON 09.2001 - 06.2002
High School Diploma -
Glenforest Secondary School
Mississauga, ON 09.1998 - 06.2001
Skills
Windows, Linux and Mac iOS Proficiency
undefinedSoftware
Project Management
Culture Development
Executive Consultation
Timeline
Truckright Champion / Driver Trainer
Laidlaw Carriers Bulk GP Inc.
10.2021 - Current
Business Owner
2584356 Ontario Inc.
05.2017 - 10.2021
IT Consultant
Freelance
05.2017 - 10.2021
Sales and Technical Support Manager
Distributel / Acanac
03.2007 - 05.2017
Some College (No Degree) - Mechanical Engineering Technology
Humber College
09.2001 - 06.2002
High School Diploma -
Glenforest Secondary School
09.1998 - 06.2001
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