Aman Deshpande
Toronto,Canada
Summary
Motivational team member and organizational problem solver with advanced supervisory, team-building, and customer service skills. I have gained experience in transitioning into new roles and swiftly implementing positive changes that contribute to the success of the company. Focused on using training, monitoring, and morale-building techniques to maximise employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
R & RICH TRUCKING LTD.
02.2024 - 05.2024
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately
Customer Service Representative
Amazon
08.2023 - 11.2023
- Handled customer's problems and queries courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered a constant flow of customer calls with minimal wait times
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Social Media Marketing Intern
Cubix Global
04.2023 - 06.2023
- Designed and presented social media campaign ideas
- Contributed to mock-ups, email campaigns, and social media content
- Conducted daily updates to social media profiles to boost company's online presence
- Gained valuable insights into target audiences through analysis of user-generated feedback, guiding future marketing decisions
Retail Store Supervisor
Paws And Tails
05.2022 - 10.2022
- Conducted inventory analysis to determine optimal stock levels
- Answered product questions and assisted customers in selection and checkout
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly
Social Media Marketer
Viral Fission
04.2021 - 01.2022
- Utilized advanced social media analytics tools to measure the success of campaigns, allowing for data-driven decision-making regarding future initiatives
- Stayed current on industry trends and emerging platforms, leveraging new opportunities to expand brand reach
- Evaluated emerging platforms for potential adoption, staying ahead of industry trends and maximizing reach to new audiences
Social Media Marketing Intern
Centre for Advanced Studies in Policy Research
02.2021 - 05.2021
- Contributed to the growth of follower numbers by implementing effective hashtag strategies and engaging with influencers within the industry
- Utilized analytics tools to track campaign performance, making data-driven adjustments for improved results
- Optimized company profiles on various platforms, improving search engine rankings and online visibility
Education
Graduate Certificate - Business
Algoma University
BBA - Commerce And Business Administration
Brihan Maharashtra College of Commerce
Diploma - Event Management
National Institute of Event Management
Skills
- Creative solutions
- Customer Service
- Adaptability in conditions
- Attention to detail and accuracy
- Cooking
- Photography
Certification
- Human Psychology
- Mobile Photography
- Food Photography
- Digital Marketing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Limited Working
Timeline
Dispatch Assistant
R & RICH TRUCKING LTD.
02.2024 - 05.2024
Customer Service Representative
Amazon
08.2023 - 11.2023
Social Media Marketing Intern
Cubix Global
04.2023 - 06.2023
Retail Store Supervisor
Paws And Tails
05.2022 - 10.2022
Social Media Marketer
Viral Fission
04.2021 - 01.2022
Social Media Marketing Intern
Centre for Advanced Studies in Policy Research
02.2021 - 05.2021
Graduate Certificate - Business
Algoma University
BBA - Commerce And Business Administration
Brihan Maharashtra College of Commerce
Diploma - Event Management
National Institute of Event Management
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