Aman Deshpande
Toronto,Canada
Summary
Motivational team member and organizational problem solver with advanced supervisory, team-building, and customer service skills. I have gained experience in transitioning into new roles and swiftly implementing positive changes that contribute to the success of the company. Focused on using training, monitoring, and morale-building techniques to maximise employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
R & RICH TRUCKING LTD.
Mississauga, Canada
02.2024 - 05.2024
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately
Customer Service Representative
Amazon
Pune, Maharashtra
08.2023 - 11.2023
- Handled customer's problems and queries courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered a constant flow of customer calls with minimal wait times
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Social Media Marketing Intern
Cubix Global
Pune, Maharashtra
04.2023 - 06.2023
- Designed and presented social media campaign ideas
- Contributed to mock-ups, email campaigns, and social media content
- Conducted daily updates to social media profiles to boost company's online presence
- Gained valuable insights into target audiences through analysis of user-generated feedback, guiding future marketing decisions
Retail Store Supervisor
Paws And Tails
Pune, Maharashtra
05.2022 - 10.2022
- Conducted inventory analysis to determine optimal stock levels
- Answered product questions and assisted customers in selection and checkout
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly
Social Media Marketer
Viral Fission
Pune, Maharashtra
04.2021 - 01.2022
- Utilized advanced social media analytics tools to measure the success of campaigns, allowing for data-driven decision-making regarding future initiatives
- Stayed current on industry trends and emerging platforms, leveraging new opportunities to expand brand reach
- Evaluated emerging platforms for potential adoption, staying ahead of industry trends and maximizing reach to new audiences
Social Media Marketing Intern
Centre for Advanced Studies in Policy Research
Pune, Maharashtra
02.2021 - 05.2021
- Contributed to the growth of follower numbers by implementing effective hashtag strategies and engaging with influencers within the industry
- Utilized analytics tools to track campaign performance, making data-driven adjustments for improved results
- Optimized company profiles on various platforms, improving search engine rankings and online visibility
Education
Graduate Certificate - Business
Algoma University
BBA - Commerce And Business Administration
Brihan Maharashtra College of Commerce
Diploma - Event Management
National Institute of Event Management
Skills
- Creative solutions
- Customer Service
- Adaptability in conditions
- Attention to detail and accuracy
- Cooking
- Photography
Certification
- Human Psychology
- Mobile Photography
- Food Photography
- Digital Marketing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Limited Working
Timeline
Dispatch Assistant
R & RICH TRUCKING LTD.
02.2024 - 05.2024
Customer Service Representative
Amazon
08.2023 - 11.2023
Social Media Marketing Intern
Cubix Global
04.2023 - 06.2023
Retail Store Supervisor
Paws And Tails
05.2022 - 10.2022
Social Media Marketer
Viral Fission
04.2021 - 01.2022
Social Media Marketing Intern
Centre for Advanced Studies in Policy Research
02.2021 - 05.2021
Graduate Certificate - Business
Algoma University
BBA - Commerce And Business Administration
Brihan Maharashtra College of Commerce
Diploma - Event Management
National Institute of Event Management