Aman Bhalla
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
19
19
years of professional experience
Work History
Chief Operating Officer
Alberta Boot Company (Avenue Living)
2023.06 - Current
- Optimized operational efficiencies through the implementation of streamlined processes and cutting-edge systems, resulting in heightened productivity and substantial cost efficiencies.
- Elevated corporate standing by cultivating robust relationships with clients, partners, and stakeholders, fortifying the company's reputation and enhancing its market presence.
- Identified and capitalized on emerging business prospects, executing strategic partnerships that expanded the company's market footprint and bolstered its competitive positioning.
- Initiated and executed comprehensive organizational restructuring endeavors, instigating a more agile and responsive team framework to adapt to dynamic business environments.
- Accelerated revenue growth through the successful introduction of innovative products and services, strategically aligned with evolving customer needs.
- Championed a culture of innovation through continuous improvement initiatives, driving organizational excellence and adaptability.
- Led critical roles in mergers and acquisitions, overseeing due diligence processes, negotiations, and seamless integration, ensuring the company's strategic objectives were met.
- Established and monitored key performance indicators for each department, facilitating progress tracking towards organizational goals.
- Negotiated advantageous vendor contracts, optimizing procurement solutions to support business growth objectives.
- Directed day-to-day operations across multiple departments, ensuring the timely delivery of projects and fostering streamlined workflows.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Pioneered the adoption of cutting-edge technology solutions to automate manual tasks, streamline operations, and enhance overall efficiency levels.
- Formulated succession plans to ensure operational continuity during leadership transitions.
- Exercised fiscal responsibility by managing Profit and Loss (P&L) and overseeing corporate financial health.
- Guided comprehensive business-wide changes to modernize procedures and organizational structures.
- Managed financial, operational, inventory, marketing, accosting, planning, manufacturing, sustainability and human resources to optimize business performance.
- Provided decisive leadership and clear communication during periods of significant change, guiding teams through successful transitions.
Senior Vice President, Operations
Avenue Living
2018.11 - Current
- Orchestrated operations overseeing $5.5 billion in assets under management and catering to a customer base exceeding 30,000.
- Supervised multifaceted areas including operations, sales, health & safety, quality assurance, marketing, maintenance, supply chain, security, back office, and outsourcing.
- Exercised leadership over private equity entities within the esteemed Avenue Living Group of Companies, collaborating at the C-Suite level directly with the CEO to formulate and implement both short- and long-term corporate strategies.
- Led and managed the intricate process of acquisitions totaling $3.8 billion, contributing to the strategic expansion of the organization.
- Played a pivotal role in supporting companywide operations, contributing to an impressive 50% growth in annual revenue over a two-year span, surpassing $250 million. This involved enhancing Net Operating Income (NOI) and expanding the company profile through strategic acquisitions.
- Conceived and implemented an occupational health & safety program, resulting in the team achieving the Certificate of Recognition (COR) within a year of its inception.
- Demonstrated a remarkable 92% improvement in Lost Time Injury (LTI) days statistics, positively influencing the Total Recordable Incident Frequency (TRIF) by 77%. This achievement set the stage for improved future safety ratings and reduced insurance premiums.
- Steered successful mergers and acquisitions, broadening the company's capabilities while effectively mitigating integration challenges.
- Identified and capitalized on opportunities to streamline business process flows and enhance overall productivity.
- Negotiated pivotal partnerships with vendors, suppliers, and stakeholders, fostering improved collaboration and optimal resource allocation for sustained growth and success.
- Led maintenance and work order operations across all assets, reduced cycle time of completed requests down to 99% completed under 24 hours across the company dramatically improving customer retention, satisfaction and renewal rates.
Chief Operating Officer
ABYL Global Integrated Services Ltd.
2018.09 - 2021.12
- Facilitated a start-up based in Nigeria that successfully built a continuing education campus for a local university between 2019 - 2021.
- Worked with the National Department of Zoology to map out wildlife habitation and tourism opportunities with the potential to build modular hotels
- Heavily involved in building relationships with Nigerian government officials, local businesses and joint ventures.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
Director of Operations
ATCO Structures & Logistics
2014.11 - 2018.10
- Guided worldwide business operations and crafted a board-approved 10-year Strategic Plan, delineating factors that bolstered the bottom line. This encompassed articulating the company vision, devising short and long-term strategies, and steering global business development initiatives.
- Supervised a diverse team of 250 members, including unionized personnel, ensuring cohesive collaboration towards organizational objectives.
- Oversaw a profitable global portfolio encompassing logistics and accommodations services, managing multiple accounts and surpassing $200 million in annual revenues across diverse market sectors such as oil and gas, mining, defense, PPP, and government.
- Directed the successful execution of the British Columbia (BC) Hydro Site C dam $600 million worker accommodation project. Achieved ISO 9001-2015 certification within the first 12 months of operation, garnering global recognition for the project.
- Championed business process improvement initiatives, redefining the company's structure and culture to align with strategic objectives. This transformation facilitated the successful launch and market entry of ATCO in East Africa.
- These accomplishments showcase a comprehensive leadership approach, combining strategic vision, operational excellence, and a commitment to innovation and quality.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
District Manager, Operations
Aramark
2012.03 - 2014.11
- Led and orchestrated a $200 million CAD managed services operation in a remote North American region, overseeing site services and the management of multiple facilities.
- Demonstrated adept financial stewardship by successfully controlling the annual budget. Employed advanced forecasting methodologies, collaborated seamlessly with cross-functional teams, including supply chain, IT, HR, and accounting/finance. Utilized data-driven decision-making processes and conducted comprehensive variance analyses to ensure optimal resource allocation.
- Attained a remarkable 100% client retention rate by instituting a lucrative framework for supply chain and logistics programs. Aligned these initiatives with key performance indicators (KPIs) and service excellence benchmarks, specifically in remote camp accommodations/logistics within the oil & gas sector.
- Distinguished with the prestigious Presidents' Safety Innovation Award in 2013 for pioneering an accountable safety culture. Leveraged advanced safety protocols, resulting in a noteworthy reduction of Total Recordable Injury Frequency (TRIF) from 17 to 0.8 within a span of 6 months.
- Implemented and optimized business strategies that significantly elevated employee retention to an impressive 98.2%. Leveraged data analytics and employee satisfaction surveys to inform and enhance engagement initiatives, ensuring a thriving organizational culture.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
General Manager, Operations
Compass Group Canada
2010.10 - 2012.02
- Directed the formulation and execution of the divisional strategic plan for a prominent global food services company, specifically focusing on Toronto's expansive west end.
- Oversaw comprehensive business operations with a keen eye on profit and loss (P&L) accountability, ensuring financial success and sustainability.
- Managed a substantial 175-member team, which included the supervision of 12 unit managers, fostering a cohesive and high-performing organizational culture.
- Delivered a commendable 33% increase in district revenues, reaching $24 million CAD. This achievement was realized through the successful introduction of renowned restaurant brands from the United States, South America, and Canada.
- Effectively optimized operational efficiency by strategically reducing labor expenditures from 46% to 32%. This was achieved through judicious consolidation of job redundancies throughout the company.
- Demonstrated prowess in client relationship management by cultivating and fortifying lasting relationships. Employed robust issue resolution and dynamic communication skills to enhance client satisfaction.
- Implemented and executed effective cost-saving measures, successfully reducing overhead expenses. This achievement was accomplished without compromising on the quality or service standards of the organization.
General Manager, Operations
Cara Operations Ltd.
2005.01 - 2010.01
- Led business operations of 260 parent company owned branches.
- Managed 6200 employee team, including 45 managers, leading operational management
- Increased revenues by 55%, doubling restaurant presence over 5 years
- Increased overall customer satisfaction by 40% through the implementation of a series of employee training programs geared toward operational processes and customer experience.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Master of Business Administration - International Business Management
University Canada West
CanadaBachelor's Degree - International Business Management
Glion University
SwitzerlandPost-Graduate Diploma - Marketing Management
Centennial College
CanadaHonors Diploma - Hospitality Management
American Hotel & Lodging Association
USASkills
- Executive Leadership
- Strategic Leadership
- Mergers & Acquisitions
- Global Business Strategy
- Labour Relations
- Executive Decision Making
- Turnaround Management
- Corporate Governance
- Profit and Loss Management
- Organizational Development
- Capital Expenditure Planning
- Revenue Growth
Affiliations
- Board of Director, YMCA Calgary
- Board of Director, Silvera
- Board of Director, Tesnas
Certifications
- Strategic Leadership, Ivey Business School, Western University
- Labour relations, Queen's University
- Six Sigma Black Belt
- Developing Your Leadership Philosophy
- Mergers & Acquisitions Foundations
- Global Business Strategy
- Emotional Intelligence
- Executive Decision Making
Timeline
Chief Operating Officer
Alberta Boot Company (Avenue Living)
2023.06 - Current
Senior Vice President, Operations
Avenue Living
2018.11 - Current
Chief Operating Officer
ABYL Global Integrated Services Ltd.
2018.09 - 2021.12
Director of Operations
ATCO Structures & Logistics
2014.11 - 2018.10
District Manager, Operations
Aramark
2012.03 - 2014.11
General Manager, Operations
Compass Group Canada
2010.10 - 2012.02
General Manager, Operations
Cara Operations Ltd.
2005.01 - 2010.01
Master of Business Administration - International Business Management
University Canada West
Bachelor's Degree - International Business Management
Glion University
Post-Graduate Diploma - Marketing Management
Centennial College
Honors Diploma - Hospitality Management
American Hotel & Lodging Association
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